[OPLINLIST] Correction to the Newsletter

[Northeast Ohio Regional Library System]

The below workshop is Thursday, May 9, 2019 it was incorrect in today's
newsletter.
Gripes, Grumbles and Grievances: Improving Labor-Management Relations through
Effective Communication and Grievance ProcessingThursday, May  9, 2019 at the
South Branch of Cleveland Public LibraryLearning Objectives Part I: Moving from
Conflict to Collaboration
Communication Basics
	Active Listening
	Collaborative Problem-Solving      
Learning Objectives Part 2:  Effective Grievance Handling
Grievance Steps
	Grievance vs. Gripe
	Tips for Preventing Grievances
	Grievance Mediation
Presenter:  Barbara Baker  is a Commissioner with the Federal Mediation and
Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she
assists parties in collective bargaining negotiations and mediates labor and
employment
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Message sent by Melissa Lattanzi, lattanzm at neo-rls.org 
Northeast Ohio Regional Library System | 1737 Georgetown Rd., Suite B | Hudson,
OH 44236
		

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