[OPLINTECH] Network Services Customer Update - November 4, 2003 (Revised)

[Vince.Corroto at das.state.oh.us]

Network Services Customer Update - November 4, 2003 (Revised)


Scheduled Maintenance:

Friday, November 7, 4:00 - 6:00 a.m.

Due to the extreme importance of network availability during the November
4th elections, work scheduled on our internet border routers was delayed.
Work will be completed on Friday, November 7th, between 4:00 and 6:00 a.m.
No service outage is expected.


Tuesday, November 11, 3:00 - 6:00 a.m. (Veteran's Day)

ITSD network engineers will be making routing adjustments on several core
routers.  This adjustment will provide a more robust fail-over in the event
of an outage on one of our upstream ISP connections.  No outage is
expected.

ITSD network engineers will be performing maintenance on an UPS unit at the
Rhodes Tower.  Two routers will be taken down during the maintenance.
Customers served by those routers will lose connectivity while the routers
are down. The outage is expected to be less than 1 hour.

ITSD network engineers will be changing  the State of Ohio's primary
Internet Service Provider from AT&T to TWT.


Completed Maintenance:

Tuesday, November 4, 3:00 - 6:00 a.m.

ITSD network engineers upgraded the Operating System and memory on BBOET1
(router) at OET 2470 NorthStar
Road.


ITSD Network Services "Infected Devices" Policy:

With the recent increase of worms and viruses, ITSD Network Services has
implemented an "Infected Devices" Policy.  On a daily basis, we detect
infected machines trying to spread to the ITSD Enterprise Network.  This is
accomplished with our Intrusion Detection Systems that are operating at the
border of the ITSD Enterprise Network.   If these infected devices are not
removed from the ohio.gov network, they can infect other machines.  If the
infected device is disrupting the ohio.gov network, the customer will be
contacted and the device will be restricted from accessing the network
immediately.  If the infected device is not affecting the ohio.gov network,
then we will notify the customer of the infected device and ask them to
remove the device from the network.  Once notified, the customer will have
24 hours to cleanse the infected device.  If a customer fails to remove an
infected device from the network (24 hours after they've been notified),
the device will be restricted from accessing the ohio.gov network.  This
policy will be updated as needed to maintain ohio.gov network access.
Please contact the Network Operations Center if you have any questions or
concerns.

__________________________________________________________

DAS Goal -
DAS will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.

IT Service Delivery Goal -
Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures

Customer Suggestions:
Please send your suggestions for improving our network services to: E-mail:
suggestions at net.state.oh.us Fax: 614-644-3349

Network Operations Center (NOC):
644-0701 (Columbus Calling Area)
800-644-0701 (Outside of the Columbus Calling Area) noc at net.state.oh.us
www.ohio.gov/telecom/data.htm