[OPLINTECH] problems accessing EBSCO Auto Repair from Lakewood Public Library

[John Guscott]

Hello,

Earlier this summer, we purchased access to EBSCO Auto Repair. However, 
the database does not appear in the complete listing of EBSCO databases 
at http://web8.epnet.com/selectdb.asp and the selection box is grayed 
out on http://search3.webfeat.org/oplinsearch.html. When the Auto Repair 
Reference Center link is clicked, we receive the following message:

“According to our records, you have no active profiles. Please contact 
our Technical support staff at eptech@epnet.com.”

One of our technicians e-mailed EBSCO about this and received this reply.

>Subject: Auto Repair Reference Center {[CASE#280567]}

>   From: eptechsupport@epnet.com <http://by17fd.bay17.hotmail.msn.com/cgi-bin/compose?curmbox=F000000001&a=dd21febce2d51e4c14c87db2422827eb&mailto=1&to=eptechsupport@epnet.com&msg=MSG1090875973.36&start=1541000&len=4082&src=&type=x>

>   Date: Mon, 26 Jul 2004 16:57:21 -0400

>     To: <dpopeck@lkwdpl.org <http://by17fd.bay17.hotmail.msn.com/cgi-bin/compose?curmbox=F000000001&a=dd21febce2d51e4c14c87db2422827eb&mailto=1&to=dpopeck@lkwdpl.org&msg=MSG1090875973.36&start=1541000&len=4082&src=&type=x>>

>     Cc: <jasonr@epnet.com <http://by17fd.bay17.hotmail.msn.com/cgi-bin/compose?curmbox=F000000001&a=dd21febce2d51e4c14c87db2422827eb&mailto=1&to=jasonr@epnet.com&msg=MSG1090875973.36&start=1541000&len=4082&src=&type=x>>

>

>Greetings D. Popeck,

>

>Thank you for your email.

>

>Please use the following URL to access Auto Repair Reference Center:

>

>http://search.epnet.com/login.aspx?authtype=uid&user=office&password=pas <http://64.4.43.250:80/cgi-bin/linkrd?_lang=EN&lah=d8f70284ac20d6b1b13875e8296e8065&lat=1092083357&hm___action=http%3a%2f%2fsearch%2eepnet%2ecom%2flogin%2easpx%3fauthtype%3duid%26user%3doffice%26password%3dpas>

>sword

>

>Please contact us if you have any further technical inquiries.

>

>Best regards,

>

>Jason Roy 

>Technical Support 

>EBSCO Publishing

>eptech@epnet.com <http://by17fd.bay17.hotmail.msn.com/cgi-bin/compose?curmbox=F000000001&a=dd21febce2d51e4c14c87db2422827eb&mailto=1&to=eptech@epnet.com&msg=MSG1090875973.36&start=1541000&len=4082&src=&type=x>

>1-800-758-5995

However, the page given to us by EBSCO allows all remote users access to 
the Auto Repair database, whether they put in their library card number 
or not. Also, we would like to integrate the database into the standard 
listings and not have to use a separate Web page to allow users access 
for this single database.

Thanks for your help in resolving this matter.

Please call me if you have any questions.

<>John Guscott
Manager of Electronic Services
Lakewood Public Library
216-226-8275 ext 113