[OPLINTECH] Network Services Customer Update - February 20, 2004

[Greg.Gicale@das.state.oh.us]

Network Services Customer Update - February 20, 2004


Scheduled Maintenance

Tuesday, February 24, 300 - 600 a.m.

ITSD network engineers will be adding an OC12 module to router ATMOSN.  No
outage is expected.


Maintenance Update

Tuesday's, 300 - 600 a.m.

Effective Tuesday, February 3, 2004 the ITSD Network Security Group will
begin performing firewall maintenance.  This maintenance will occur on
Tuesday's during ITSD Network Services scheduled maintenance window.  When
the firewall maintenance occurs, customers may experience a brief (3
minute) outage.  We would like our customers to be aware of this window
when planning or scheduling events that may be affected by the brief
outage.  Please let us know if you currently have business needs that
prohibit us from performing this maintenance.  All maintenance that
requires downtime or could possibly result in a large impact to our
customers will continue to be scheduled with our customers being notified
in advance.


Completed Maintenance

Tuesday, February 17, 300 - 600 a.m.

ITSD network engineers upgraded software on an ITSD Enterprise
core router at the State of Ohio Computer Center.  This software
upgrade is necessary to correct minor bugs in the router software
as well as add new functionality.


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DAS Goal -
DAS will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.

IT Service Delivery Goal -
Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures

Customer Suggestions
Please send your suggestions for improving our network services to E-mail
suggestions@net.state.oh.us Fax 614-644-3349

Network Operations Center (NOC)
644-0701 (Columbus Calling Area)
800-644-0701 (Outside of the Columbus Calling Area) noc@net.state.oh.us
www.ohio.gov/telecom/data.htm