[OPLINTECH] Network Services Customer Update - January 23, 2004

[Vince.Corroto@das.state.oh.us]

Network Services Customer Update - January 23, 2004

Scheduled Maintenance:

Tuesday, January 27, 3:00 - 6:00 a.m.

ITSD network engineers will be upgrading software on an ITSD Enterprise
core router at the Rhodes State Office Tower.  All ITSD internal customers
served from this router will lose connectivity.  Connectivity for ITSD
internal processes between SOCC and Rhodes will be affected as well.  The
actual duration of the outage is expected to be one hour, but may last as
long as the full maintenance window.  This software upgrade is necessary to
correct minor bugs in the router software as well as add new functionality.

Tuesday, February 3, 3:00 - 6:00 a.m.

ITSD Network Security Group will be performing maintenance that will affect
ITSD Firewall customers at the State of Ohio Computer Center and Rhodes
State Office Tower.  Customers may experience a brief (3 minute) outage.


Maintenance Update:

Tuesday's, 3:00 - 6:00 a.m.

Effective Tuesday, February 3, 2004 the ITSD Network Security Group will
begin performing firewall maintenance.  This maintenance will occur on
Tuesday's during ITSD Network Services scheduled maintenance window.  When
the firewall maintenance occurs, customers may experience a brief (3
minute) outage.  We would like our customers to be aware of this window
when planning or scheduling events that may be affected by the brief
outage.  Please let us know if you currently have business needs that
prohibit us from performing this maintenance.  All maintenance that
requires downtime or could possibly result in a large impact to our
customers will continue to be scheduled with our customers being notified
in advance.


Completed Maintenance:

None.

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DAS Goal -
DAS will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.

IT Service Delivery Goal -
Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures

Customer Suggestions:
Please send your suggestions for improving our network services to: E-mail:
suggestions@net.state.oh.us Fax: 614-644-3349

Network Operations Center (NOC):
644-0701 (Columbus Calling Area)
800-644-0701 (Outside of the Columbus Calling Area) noc@net.state.oh.us
www.ohio.gov/telecom/data.htm

_____________________________________________________

Vince Corroto
Network Operations Manager
DAS/ITSD/Network Services
Voice:  614-466-7133
E-mail: vince.corroto@das.state.oh.us

Service, Support, Solutions for Ohio Government

An Equal Opportunity Employer and Provider of ADA Services
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