[OPLINTECH] Network Services Customer Update - January 30, 2004

[Vince.Corroto@das.state.oh.us]

Network Services Customer Update - January 30, 2004

Scheduled Maintenance:

Tuesday, February 3, 3:00 - 6:00 a.m.

ITSD Network Security Group will be performing maintenance that will af=
fect
ITSD Firewall customers at the State of Ohio Computer Center and Rhodes=

State Office Tower.  Customers may experience a brief (3 minute) outage=
.

Qwest will be rehoming a DS3 circuit to a new access point in Youngstow=
n.
Customers on the affected Columbus-Youngstown DS3 circuit may experienc=
e a
brief network outage.  Qwest estimates the downtime to be between 3 and=
 5
minutes.

ITSD network engineers will be replacing a faulty redundant power suppl=
y on
a backbone ATM switch.  No outage is expected.

Tuesday, February 17, 3:00 - 6:00 a.m.

ITSD network engineers will be upgrading software on an ITSD Enterprise=

core router at the State of Ohio Computer Center.=A0 All ITSD internal
customers served from this router will lose connectivity.=A0 Connectivi=
ty for
ITSD internal processes between SOCC and Rhodes will be affected as wel=
l.
The actual duration of the outage is expected to be one hour, but may l=
ast
as long as the full maintenance window.=A0 This software upgrade is nec=
essary
to correct minor bugs in the router software as well as add new
functionality.

Maintenance Update:

Tuesday's, 3:00 - 6:00 a.m.

Effective Tuesday, February 3, 2004 the ITSD Network Security Group wil=
l
begin performing firewall maintenance.  This maintenance will occur on
Tuesday's during ITSD Network Services scheduled maintenance window.  W=
hen
the firewall maintenance occurs, customers may experience a brief (3
minute) outage.  We would like our customers to be aware of this window=

when planning or scheduling events that may be affected by the brief
outage.  Please let us know if you currently have business needs that
prohibit us from performing this maintenance.  All maintenance that
requires downtime or could possibly result in a large impact to our
customers will continue to be scheduled with our customers being notifi=
ed
in advance.


Completed Maintenance:

Tuesday, January 27, 3:00 - 6:00 a.m.

ITSD network engineers upgraded software on an ITSD Enterprise core rou=
ter
at the Rhodes State Office Tower.  This software upgrade was necessary =
to
correct minor bugs in the router software as well as add new functional=
ity.

__________________________________________________

DAS Goal -
DAS will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.

IT Service Delivery Goal -
Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures

Customer Suggestions:
Please send your suggestions for improving our network services to: E-m=
ail:
suggestions@net.state.oh.us Fax: 614-644-3349

Network Operations Center (NOC):
644-0701 (Columbus Calling Area)
800-644-0701 (Outside of the Columbus Calling Area) noc@net.state.oh.us=

www.ohio.gov/telecom/data.htm

_____________________________________________________

Vince Corroto
Network Operations Manager
DAS/ITSD/Network Services
Voice:  614-466-7133
E-mail: vince.corroto@das.state.oh.us

Service, Support, Solutions for Ohio Government

An Equal Opportunity Employer and Provider of ADA Services
_____________________________________________________




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