[OPLINTECH] Network Services Customer Update - January 16, 2004

[Vince.Corroto at das.state.oh.us]

Network Services Customer Update - January 16, 2004


Re-Scheduled Maintenance:

The following maintenance has been rescheduled for January 27, 3:00 - 6:00
a.m.  The software upgrade will take place at the Rhodes State Office Tower
only; not at both SOCC and Rhodes as indicated in the original
announcement.  The scope of the outage is therefore reduced as indicated
below.

Original Announcement:

Tuesday, January 20, 3:00 - 6:00 a.m.

ITSD network engineers will be upgrading software on ITSD Enterprise core
routers at the State of Ohio Computer Center and Rhodes State Office Tower.
This work will affect connectivity from all ITSD customers to all
mainframes and servers in the ITSD Enterprise environment.  Connectivity
between ITSD desktops, mainframes and servers within the environment, will
be affected as well.  The actual duration of the outage will be up to the
full maintenance window.  This software upgrade is necessary to correct
minor bugs in the router software as well as add new functionality.


Revised Announcement:

Tuesday, January 27, 3:00 - 6:00 a.m.

ITSD network engineers will be upgrading software on an ITSD Enterprise
core router at the Rhodes State Office Tower.  All ITSD internal customers
served from this router will lose connectivity.  Connectivity for ITSD
internal processes between SOCC and Rhodes will be affected as well.  The
actual duration of the outage is expected to be one hour, but may last as
long as the full maintenance window.  This software upgrade is necessary to
correct minor bugs in the router software as well as add new functionality.


Completed Maintenance:

Tuesday, January 13, 3:00 - 6:00 a.m.

ITSD network engineers made minor routing configuration changes on two
Internet border routers to accommodate a new BGP customer.

Quest Communications unfolded fiber between the State of Ohio Computer
Center and the Rhodes State Office Tower.

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DAS Goal -
DAS will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.

IT Service Delivery Goal -
Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures

Customer Suggestions:
Please send your suggestions for improving our network services to: E-mail:
suggestions at net.state.oh.us Fax: 614-644-3349

Network Operations Center (NOC):
644-0701 (Columbus Calling Area)
800-644-0701 (Outside of the Columbus Calling Area) noc at net.state.oh.us
www.ohio.gov/telecom/data.htm

_____________________________________________________

Vince Corroto
Network Operations Manager
DAS/ITSD/Network Services
Voice:  614-466-7133
E-mail: vince.corroto at das.state.oh.us

Service, Support, Solutions for Ohio Government

An Equal Opportunity Employer and Provider of ADA Services
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