[OPLINTECH] ITSD Network Services Customer Update - March 4, 2004

[Dixie.Rogers@das.state.oh.us]

ITSD Network Services Customer Update - March 4, 2004


Scheduled Maintenance:

Tuesday, March 9, 3:00 - 6:00 a.m.

ITSD network engineers and OARnet will be performing maintenance on the SOH
OC-48 fiber ring.  No outage is expected.

ITSD network engineers will be adding a DS3 module to router ATMOSN.  No
outage is expected.

ITSD network engineers will be installing an Ethernet module in the
secondary Internet Border Router at the Rhodes State Office Tower.  No
outage is expected.

Tuesday, March 16, 3:00 - 6:00 a.m.

ITSD network engineers will be installing an Ethernet module in the primary
Internet Border Router at the State of Ohio Computer Center.  Customers may
experience brief Internet outages while the Internet traffic is being
rerouted to the backup Internet Border Router during the maintenance
window.


Maintenance Update:

Tuesday's, 3:00 - 6:00 a.m.

Effective Tuesday, February 3, 2004 the ITSD Network Security Group will
begin performing firewall maintenance.  This maintenance will occur on
Tuesday's during ITSD Network Services scheduled maintenance window.  When
the firewall maintenance occurs, customers may experience a brief (3
minute) outage.  We would like our customers to be aware of this window
when planning or scheduling events that may be affected by the brief
outage.  Please let us know if you currently have business needs that
prohibit us from performing this maintenance.  All maintenance that
requires downtime or could possibly result in a large impact to our
customers will continue to be scheduled with our customers being notified
in advance.


Completed Maintenance:

Tuesday, March 2, 3:00 - 6:00 a.m.

ITSD network engineers made BGP policy and configuration changes on routers
ISPSOC, ISPRHO and OARNET.

__________________________________________________

DAS Goal:
DAS will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.

IT Service Delivery Goal:
Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures.

Customer Suggestions:
Please send your suggestions for improving our network services to E-mail
suggestions@net.state.oh.us Fax 614-644-3349

Network Operations Center (NOC):
Voice:  644-0701 (Columbus Calling Area)  or  800-644-0701 (Outside of the
Columbus Calling Area)
E-mail:  noc@net.state.oh.us
Word Wide Web:  http://das.ohio.gov/itsd/telecom/
_____________________________________________________

Vince Corroto
Network Operations Manager
DAS/ITSD/Network Services
Voice:  614-466-7133
E-mail: vince.corroto@das.state.oh.us

Service, Support, Solutions for Ohio Government

An Equal Opportunity Employer and Provider of ADA Services
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