[OPLINTECH] Gates/Gateway defective monitors issue

[Chip Kruthoffer]

FWIW, Gateway replaced at least 3 (and perhaps up to 5 - I can't remember=
) of
these defective monitors for Lane Public Library over the last 12-24 mont=
hs. I
think we're out of support on them now, but if your support contract is n=
ot
out of time and you're noticing the problem, you should definitely contac=
t the
Gates Foundation and/or Gateway and press for replacement(s).

Gateway may not have MADE the monitors, but they sold them. They're on th=
e
hook for that and should be held accountable. It isn't a matter of them g=
oing
the "extra mile", IMO.

Chip Kruthoffer
Lane Public Library

Ron Dalpiaz wrote:
[snip] "Gateway did not make the monitors, of course, and to honor an ext=
ended
warranty would necessitate Gateway going the extra mile to contact the CR=
T
manufacturer and arranging for a replacement of these defective units. Th=
at,
however, is unlikely to happen unless enough entities holding these defec=
tive
monitors band together and complain."




Chip Kruthoffer, Head of Systems
Lane Public Library ~ http://www.lanepl.org
300 North Third Street
Hamilton, Ohio 45011
Phone: (513) 894-7156 x.124 ~ Fax: (513) 844-6535
Email: c.kruthoffer@lanepl.org