[OPLINTECH] Gates/Gateway defective monitors issue

[Chip Kruthoffer]

FWIW, Gateway replaced at least 3 (and perhaps up to 5 - I can't remember) of
these defective monitors for Lane Public Library over the last 12-24 months. I
think we're out of support on them now, but if your support contract is not
out of time and you're noticing the problem, you should definitely contact the
Gates Foundation and/or Gateway and press for replacement(s).

Gateway may not have MADE the monitors, but they sold them. They're on the
hook for that and should be held accountable. It isn't a matter of them going
the "extra mile", IMO.

Chip Kruthoffer
Lane Public Library

Ron Dalpiaz wrote:
[snip] "Gateway did not make the monitors, of course, and to honor an extended
warranty would necessitate Gateway going the extra mile to contact the CRT
manufacturer and arranging for a replacement of these defective units. That,
however, is unlikely to happen unless enough entities holding these defective
monitors band together and complain."




Chip Kruthoffer, Head of Systems
Lane Public Library ~ http://www.lanepl.org
300 North Third Street
Hamilton, Ohio 45011
Phone: (513) 894-7156 x.124 ~ Fax: (513) 844-6535
Email: c.kruthoffer at lanepl.org