[OPLINTECH] Office of Information Technology Customer Update - September 23, 2005
Corroto, Vince
vince.corroto@ohio.gov
Fri, 23 Sep 2005 12:40:03 -0400
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Office of Information Technology Customer Update - September 23, 2005
Scheduled Maintenance:
When: Every Tuesday
Time: 3:00 AM to 6:00 AM.
September 27 - OIT engineers will be changing a port configuration
parameter on our Internet Border routers ISPSOC and ISPRHO. No outage
is expected.
September 27 - OIT engineers will be making Access Control List changes
on our Internet Border routers ISPSOC and ISPRHO. No outage is
expected.
September 27, October 4, 11, 18, 25, November 1, 8, 15, 22 - OIT
engineers will be migrating customers to the new Columbus Core Network.
These moves will be coordinated with the customers by their customer
engineers. Please contact the OCSSC if you have any questions.=20
September 27 - OIT engineers will perform maintenace on the Alcatel
located at the State of Ohio Computer Center. The following is a list
of customer sites that currently use the Alcatel for connectivity to the
ohio.gov network. No outage is expected.
APA-AKRON, ALUMCREEK, ATHENS, BUTLER, CANTON, CANTONB, CHILLICOTHE,
CINCINNATI, CLEVELAND, COLUMBUS, DAYTON, DEFIANCE, DELAWARE, ELYRIA,
HAMILTON, HAMILTON, HILLSBORO, JEFFERSON, LAUSCHE, LEBANON, LIMA,
MANSFIELD, MARIETTA, NEWPHILADELPHIA, PAINESVILLE, TIFFIN, TOLEDO,
YOUNGSTOWN
BES-BELLEFONTAINE, BRYAN, CANTON, CINCINNATI, CLEVELANDDT,
CLEVELANDEAST, DAYTON, DEFIANCE, LORAIN, MANSFIELD, MARION,
MCCONNELSVILLE-JFS, MTVERNON, RAVENNA, WINCHESTER-JTPA
BWC
DAS-SURFACE
DRC-868FREEWAY, 970FREEWAY, ACI, BECI, CCI, CMC, CRC, CTA, DCI, FPRC,
GCI, HCF, LAECI, LCI, LECI, LOCI, LORCI, MACI, MANCI, MCI, MEPRC, NCCI,
NCCTF, NCI, NEPRC, OCF, OPI, OPI-FISHER, ORW, OSP, PCI, RCI, SECI, SOCF,
TCI, TOCI, TROY, WCI
EDU-OSB
EMA-CO
EPA-BOWLINGGREEN, CDO, CDO, DAYTON, GROVEPORT, LAZARUS, LOGAN, PERRY,
TWINSBURG
INS-STELLACT
K12 PERRY H.S., MENTOR-A,=20
LAA-CANTON, CINCINNATI, MONTGOMERY, PORTSMOUTH, TOLEDO
MH-ASHTABULACTY, BHG, BROAD, BUTLERCTY, CAMBRIDGE, CANTON-CSN,
CHILLICOTHE, COPH, DAYTONTVPS, GEAUGACTY, LAKECTY, LANCASTER, LORAINCTY,
MAHONINGCTY, MARIETTA, MASSILLON, MEDINA-CSN, NORTHCOASTNORTH,
NORTHCOASTSOUTH, PWLC, SPH, SPRINGFIELD, SULLIVANT, TOLEDO, TRUMBULLCTY,
WARREN, WOODCTY
ODH-246NHIGH-B, AKRON, CANTON, COLUMBUS, FREEWAY, TOLEDO, YOUNGSTOWN
ODNR, COT1-A
OECN-BATTELLE, MEC-
OSFC-MACEDONIA, MTORAB-RA
SOS-ANGEL, ATG, PORTSMOUTH, TOLEDO
TPF-COLUMBUS
Completed Maintenance:
No maintenance was completed.
Monthly Firewall Maintenance:
When: Third Tuesday of every Month
Next Scheduled Maintenance: October 18, 2005
Time: 3:00 AM to 6:00 AM.
The Network Security Group will be performing firewall maintenance. Less
than three minute outages are expected during the maintenance window.
Please contact the Ohio Customer Service and Security Center (formerly
the Network Operations Center) at 614-644-0701 if you have any questions
or concerns.
TWTC TCP/IP Transit and Peering event on Sunday, September 18, 2005
Summary & Impact:
At approximately 12:50pm MDT on Sunday, September 18, 2005, The TWTC
TCP/IP network experienced network congestion due to failures of some
Transit and Peering routers. Several services were interrupted
including DIA/EIS, ENLAN and L3 VPN.
Transit and Peering routers failed during this outage, which caused
numerous peering/connectivity issues between TWTC's network and many of
our peering partners. TWTC internet customers (DIA/EIS) may have been
impacted by this outage. This also may have affected customers on other
provider networks trying to reach destination hosts (websites/servers)
which reside on TWTC's network. ENLAN and L3 VPN customers may have
lost connectivity during the outage.
At approximately 2:16pm MDT, TWTC TCP/IP Operations & Engineering
personnel had recovered a majority of the affected Transit and Peering
routers.=20
At approximately 2:30pm MDT, All peering and VPN services were
completely restored.=20
Corrective Actions:
TWTC is continuing to work with our vendor to determine a root cause and
a permanent corrective solution. TWTC continues to monitor Transit and
Peering routers and the TCP/IP network.
__________________________________________________
OIT's Goal:
OIT will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.
Service Delivery Division's Goal:
Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures.
Customer Suggestions:
Please send your suggestions for improving our network services to:
E-mail: OCSSC@ohio.gov
Ohio Customer Service & Security Center (OCSSC) formerly the Network
Operations Center (NOC):
Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the
Columbus Calling Area)
E-mail: OCSSC@ohio.gov
World Wide Web: HYPERLINK www.das.ohio.gov/ITSD/NetworkServices
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<p><strong><b><font size=3D4 face=3DArial><span =
style=3D'font-size:14.0pt;font-family:
Arial'>Office of Information Technology Customer Update – =
September 23,
2005</span></font></b></strong><b><font size=3D2 face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;font-weight:bold'><br>
</span></font></b><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><br>
</span></font><b><font face=3DArial><span =
style=3D'font-family:Arial;font-weight:
bold'>Scheduled Maintenance:</span></font></b><font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'><br>
<br>
When: Every Tuesday<br>
<br>
Time: 3:00 AM to 6:00 AM.</span></font><b><font size=3D4 =
face=3DArial><span
style=3D'font-size:14.0pt;font-family:Arial;font-weight:bold'><o:p></o:p>=
</span></font></b></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>September
27 - OIT engineers will be changing a port configuration parameter =
on our
Internet Border routers ISPSOC and ISPRHO. No outage is =
expected.</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>September
27 - OIT engineers will be making Access Control List changes on our =
Internet
Border routers ISPSOC and ISPRHO. No outage is =
expected.</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>September
27, October 4, 11, 18, 25, November 1, 8, 15, 22 – OIT engineers =
will be
migrating customers to the new Columbus Core Network. These moves =
will be
coordinated with the customers by their customer engineers. Please
contact the OCSSC if you have any =
questions. </span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>September
27 - OIT engineers will perform maintenace on the Alcatel located at the =
State
of Ohio Computer Center. The following is a list of customer sites =
that
currently use the Alcatel for connectivity to the ohio.gov =
network. No
outage is expected.</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>APA-AKRON,
ALUMCREEK, ATHENS, BUTLER, CANTON, CANTONB, CHILLICOTHE, CINCINNATI, =
CLEVELAND,
COLUMBUS, DAYTON, DEFIANCE, DELAWARE, ELYRIA, HAMILTON, HAMILTON, =
HILLSBORO,
JEFFERSON, LAUSCHE, LEBANON, LIMA, MANSFIELD, MARIETTA, NEWPHILADELPHIA,
PAINESVILLE, TIFFIN, TOLEDO, YOUNGSTOWN<o:p></o:p></span></font></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>BES-BELLEFONTAINE,
BRYAN, CANTON, CINCINNATI, CLEVELANDDT, CLEVELANDEAST, DAYTON, DEFIANCE,
LORAIN, MANSFIELD, MARION, MCCONNELSVILLE-JFS, MTVERNON, RAVENNA,
WINCHESTER-JTPA</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>BWC</span></font><o:p></o:p>=
</p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>DAS-SURFACE</span></font><o:=
p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>DRC-868FREEWAY,
970FREEWAY, ACI, BECI, CCI, CMC, CRC, CTA, DCI, FPRC, GCI, HCF, LAECI, =
LCI,
LECI, LOCI, LORCI, MACI, MANCI, MCI, MEPRC, NCCI, NCCTF, NCI, NEPRC, =
OCF, OPI,
OPI-FISHER, ORW, OSP, PCI, RCI, SECI, SOCF, TCI, TOCI, TROY, =
WCI</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>EDU-OSB</span></font><o:p></=
o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>EMA-CO</span></font><o:p></o=
:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>EPA-BOWLINGGREEN,
CDO, CDO, DAYTON, GROVEPORT, LAZARUS, LOGAN, PERRY, =
TWINSBURG</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>INS-STELLACT</span></font><o=
:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>K12
PERRY H.S., MENTOR-A, </span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>LAA-CANTON,
CINCINNATI, MONTGOMERY, PORTSMOUTH, TOLEDO</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>MH-ASHTABULACTY,
BHG, BROAD, BUTLERCTY, CAMBRIDGE, CANTON-CSN, CHILLICOTHE, COPH, =
DAYTONTVPS,
GEAUGACTY, LAKECTY, LANCASTER, LORAINCTY, MAHONINGCTY, MARIETTA, =
MASSILLON,
MEDINA-CSN, NORTHCOASTNORTH, NORTHCOASTSOUTH, PWLC, SPH, SPRINGFIELD,
SULLIVANT, TOLEDO, TRUMBULLCTY, WARREN, =
WOODCTY</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>ODH-246NHIGH-B,
AKRON, CANTON, COLUMBUS, FREEWAY, TOLEDO, =
YOUNGSTOWN</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>ODNR,
COT1-A</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>OECN-BATTELLE,
MEC-</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>OSFC-MACEDONIA,
MTORAB-RA</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>SOS-ANGEL,
ATG, PORTSMOUTH, TOLEDO</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>TPF-COLUMBUS</span></font><o=
:p></o:p></p>
<p><strong><b><font size=3D3 face=3DArial><span =
style=3D'font-size:12.0pt;font-family:
Arial'>Completed Maintenance:</span></font></b></strong><font size=3D2
face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p=
>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>No
maintenance was completed.<o:p></o:p></span></font></p>
<p><strong><b><font size=3D3 face=3DArial><span =
style=3D'font-size:12.0pt;font-family:
Arial'>Monthly Firewall Maintenance:</span></font></b></strong><b><font
face=3DArial><span style=3D'font-family:Arial;font-weight:bold'><br>
</span></font></b><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><br>
When: Third Tuesday of every Month<br>
<br>
Next Scheduled Maintenance: October 18, 2005<br>
<br>
Time: 3:00 AM to 6:00 AM.<br>
<br>
The Network Security Group will be performing firewall maintenance. Less =
than
three minute outages are expected during the maintenance window. Please =
contact
the Ohio Customer Service and <st1:PlaceName =
w:st=3D"on">Security</st1:PlaceName>
<st1:PlaceType w:st=3D"on">Center</st1:PlaceType> (formerly the =
<st1:place w:st=3D"on"><st1:PlaceName
w:st=3D"on">Network</st1:PlaceName> <st1:PlaceName =
w:st=3D"on">Operations</st1:PlaceName>
<st1:PlaceType w:st=3D"on">Center</st1:PlaceType></st1:place>) at =
614-644-0701
if you have any questions or concerns.</span></font><o:p></o:p></p>
<p><strong><b><font size=3D3 face=3DArial><span =
style=3D'font-size:12.0pt;font-family:
Arial'>TWTC TCP/IP Transit and Peering event on Sunday, September 18, =
2005</span></font></b></strong><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p=
>
<p><strong><b><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:
Arial'>Summary & Impact:</span></font></b></strong><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>At
approximately 12:50pm MDT on Sunday, September 18, 2005, The
TWTC TCP/IP network experienced network congestion due to failures =
of some
Transit and Peering routers. Several services were interrupted =
including
DIA/EIS, ENLAN and L3 VPN.</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Transit
and Peering routers failed during this outage, which caused numerous
peering/connectivity issues between TWTC's network and many of our =
peering
partners. TWTC internet customers (DIA/EIS) may have been impacted =
by
this outage. This also may have affected customers on other =
provider
networks trying to reach destination hosts (websites/servers) which =
reside on
TWTC's network. ENLAN and L3 VPN customers may have lost =
connectivity
during the outage.</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>At
approximately 2:16pm MDT, TWTC TCP/IP Operations & Engineering
personnel had recovered a majority of the affected Transit and Peering =
routers.
</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>At
approximately 2:30pm MDT, All peering and VPN services were =
completely
restored. </span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Corrective
Actions:</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>TWTC
is continuing to work with our vendor to determine a root cause and a =
permanent
corrective solution. TWTC continues to monitor Transit
and Peering routers and the TCP/IP network.</span></font><br>
<br>
__________________________________________________<br>
<br>
<b><span style=3D'font-weight:bold'>OIT's Goal:</span></b><br>
<br>
OIT will leverage <st1:State w:st=3D"on"><st1:place =
w:st=3D"on">Ohio</st1:place></st1:State>'s
investment in information technology by implementing exemplary statewide
governance in collaboration with its customers.<br>
<br>
<b><font color=3Dblack><span =
style=3D'color:black;font-weight:bold'>Service
Delivery Division's Goal:</span></font></b><br>
<br>
Provide customers with a secure, reliable, available, and stable =
Information
Technology environment, incorporating existing and future =
architectures.<br>
<br>
<b><span style=3D'font-weight:bold'>Customer Suggestions:</span></b><br>
<br>
Please send your suggestions for improving our network services to:<br>
<br>
E-mail: OCSSC@ohio.gov<br>
<b><span style=3D'font-weight:bold'><br>
<st1:PlaceName w:st=3D"on">Ohio</st1:PlaceName> <st1:PlaceName =
w:st=3D"on">Customer</st1:PlaceName>
<st1:PlaceName w:st=3D"on">Service & Security</st1:PlaceName> =
<st1:PlaceType
w:st=3D"on">Center</st1:PlaceType> (OCSSC) formerly the <st1:place =
w:st=3D"on"><st1:PlaceName
w:st=3D"on">Network</st1:PlaceName> <st1:PlaceName =
w:st=3D"on">Operations</st1:PlaceName>
<st1:PlaceType w:st=3D"on">Center</st1:PlaceType></st1:place> =
(NOC):</span></b><br>
<br>
Voice: 644-0701 (<st1:City w:st=3D"on">Columbus</st1:City> Calling Area) =
or
800-644-0701 (Outside of the <st1:City w:st=3D"on"><st1:place =
w:st=3D"on">Columbus</st1:place></st1:City>
Calling Area)<br>
<br>
E-mail: OCSSC@ohio.gov<br>
<br>
World Wide Web: HYPERLINK www.das.ohio.gov/ITSD/NetworkServices<font =
size=3D2
face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p=
>
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