[OPLINTECH] FW: EBSCOhost domain change

[Susan Allen]

We hope this info helps.
-------------------------------------------------------
Susan Allen
Digital Library Leader
Worthington Libraries
820 High St., Worthington, OH 43085
614-807-2614
http://www.worthingtonlibraries.org
http://www.worthingtonmemory.org

-----Original Message-----
From: Clinton Smith 
Sent: Monday, August 21, 2006 5:09 PM
To: Susan Allen; Help Desk; Webmaster
Subject: RE: [OPLINTECH] EBSCOhost domain change

Here are the answers to their questions:

1)  We are not using ISA server.

2)  Our computers use internal DNS servers.  Those DNS servers forward
requests for non-internal resources to 156.63.130.100 (primary) and
156.63.130.75 (secondary).


Clint


-----Original Message-----
From: Susan Allen
Sent: Monday, August 21, 2006 5:00 PM
To: Help Desk; Webmaster
Subject: FW: [OPLINTECH] EBSCOhost domain change

I do not know the answers to these questions, but I think we should
respond to help them out with troubleshooting. ~ Susan 


-----Original Message-----
From: oplintech-bounces at oplin.org [mailto:oplintech-bounces at oplin.org]
On Behalf Of Don Yarman
Sent: Monday, August 21, 2006 4:41 PM
To: oplintech at oplin.org
Subject: Re: [OPLINTECH] EBSCOhost domain change

Some libraries have begun to report problems accessing EBSCOhost
resources.  The problems do not seem to be due to OPLIN authentication,
but we have not yet identified the exact cause.

If users within your library cannot get into and search EBSCO (even by
going directly to http://search.ebscohost.com), I'd appreciate it if you
could send me some information:

1.  Are you using an ISA server?  Does it make a difference if caching
is turned on or off?

2.  What are your primary and secondary DNS settings?

I'm sorry for the inconvenience and interruption of access.  If this is
a problem OPLIN can solve, I hope we can get on top of it quickly.
But if it's not, I need to provide as much information to EBSCO as I can
to get your access restored.

      Your most humble and obedient servant,

                                  Don Yarman
                                  yarmando at oplin.org | AIM: yarmando
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