[OPLINTECH] Fwd: EBSCOhost Access Update

[Don Yarman]

Copied below is a message I received from EBSCO about the recent
problems.  I want to thank everyone who helped me gather the information
that EBSCO needed to restore our access.

If you are continuing to have problems accessing any of the EBSCO products
(including NoveList <http://www.oplin.org/novelist>, Student Research
Center<http://www.oplin.org/student>,
and Consumer Health Complete <http://www.oplin.org/health>), please contact
the OPLIN Support Center, 888-866-7546, or support at oplin.org.

      Your most humble and obedient servant,

                                  Don Yarman
                                  yarmando at oplin.org | AIM: yarmando
---------- Forwarded message ----------
From: EBSCO Publishing <epaes at epnet.com> <epaes at epnet.com>
Date: Aug 24, 2006 5:58 PM
Subject: EBSCOhost Access Update
To: yarmando at oplin.org


Dear EBSCO customer,

EBSCO Publishing released a new version of EBSCOhost last week. In addition,
we added a new IP address range to facilitate redundancy and growth of the
EBSCOhost service. EBSCOhost is served from multiple data centers in
multiple locations.

Unfortunately, the new IP address range was not being routed by a major
Internet Service Provider, which caused intermittent access problems for a
small percentage of EBSCOhost customers. We have worked with the vendor and
this issue has been resolved for most customers. We apologize for any
inconvenience this may have caused.

In addition, we expect to release an enhanced version of EBSCOhost that will
address other issues that have been identified via individual customer
feedback. This is the top priority for our technical development teams. We
pride ourselves on delivering the highest quality and most robust service in
the industry and apologize for any inconvenience caused by this recent
release of EBSCOhost. If you require assistance and have not yet contacted
us, please communicate with our Customer Support Team at
http://support.epnet.com/contact/askus.php.

Sincerely,



Stratton Lloyd
Vice President, Customer Satisfaction
EBSCO Publishing
10 Estes Street
Ipswich, MA 01938
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