[OPLINTECH] hotmail anomaly

[Clinton Smith]

We run into that periodically, but it's sporadic.  It doesn't happen to
the same people twice in a row, but when it happens, we can't get it to
work on any patron or staff computers for them.  Then, it will suddenly
start working fine either later that day, or the next day.

We've come to the conclusion that Hotmail must have some strange
transient issues that manifest themselves on a user-by-user basis, and
that there's nothing we can do about it.  Not the kind of answer we like
to give to patrons when they're frustrated, but there's little else we
can do.


Clint Smith
Network Administrator
Worthington Libraries


-----Original Message-----
From: oplintech-bounces at oplin.org [mailto:oplintech-bounces at oplin.org]
On Behalf Of Roger O. Young
Sent: Thursday, February 23, 2006 10:19 AM
To: OPLINTECH (Limited to discussions about public library technology)
Subject: [OPLINTECH] hotmail anomaly

I have encountered what I consider an unusual phenomenon that has me 
puzzled.  Two different staff members in two different buildings have 
complained about not being able to access their hotmail from library 
computers.  Of course, I come to their computer and try my hotmail
account. 
Mine works fine.  They try theirs again, and still no luck.  The browser

tries to find the page for a few minutes and never can make the
connection. 
I try mine again and connection is immediate.  Clear caches, cookies,
and 
all the usual steps, and still no success in making their connection.  I
try 
mine again and immediate success as usual.

They can connect from home, but not from the library.

Any suggestions?

thanks

R. Young
I T Coordinator
Washington County Public Library 



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