[OPLINTECH] Office of Information Technology Customer Update - January 27, 2006

Fri Jan 27 15:29:55 EST 2006

Office of Information Technology Customer Update - January 27, 2006

Scheduled Maintenance:

When: Every Tuesday

Time: 3:00 AM to 6:00 AM

January 31, February 7, 14, 21, 28 -  OIT engineers will be migrating
customers to the new Columbus Core Network. These moves will be
coordinated with the customers by their customer engineers. 

During the migration to the new Columbus Core Network, customer
engineers are planning to work with each agency on current and future
bandwidth requirements.

January 31 - OIT engineers will be moving the following customers from
the existing ATM core network to the new Columbus Core Network.
Connectivity to and from these customers will be interrupted.  

Verne Riffe Center Customers
Commerce
Development
Medical Board
Racing Commission
Pharmacy Board
Other Boards and Commissions
LBO
LSC

Rhodes Tower Customers
Board Of Regents
MRDD
OBA

SOCC Customers
OIT-SAN-IBM-SOC
OIT RAS Users

WAN-Connected Customers
Agriculture
Public Defender
Legal Rights Service
Ethics Commission
Employment Relations Board
Personnel Board of Review
Public Works Commission
Consumers Council
Nursing Board
Ohio School Facilities Commission
African-American Males Commission

Completed Maintenance:

OIT engineers moved the OIT-Enterprise-SOCC-A/B connections from BBSOCC
and BBSOCD (ATM core) to BBSOC5 and BBSOC6 (GigE core).  This affected
all of Enterprise Computing (Mainframe Services, Database Services, Unix
Services, Windows Services), OIT Enterprise Shared Services, and OIT
Secure Hosting Services.

Outages were from 3:40 to 4:00 and from 5:03 to 5:06 a.m.

All four OIT DNS Resolvers were moved off the ATM backbone

Monthly Firewall Maintenance:

When: Third Tuesday of every Month

Next Scheduled Maintenance: February 21, 2006

Time: 3:00 AM to 6:00 AM.

The Network Security Group will be performing firewall maintenance. Less
than three minute outages are expected during the maintenance window.
Please contact the Ohio Customer Service and Security Center (formerly
the Network Operations Center) at 614-644-0701 if you have any questions
or concerns.

OIT Network Administration Network Managers Meeting 

When:  	Thursday, February 2, 2006
Where: 	State of Ohio Computer Center, 1st Floor
Time:  		10:00am until 11:35am 

Agenda:

9:30 - 10:00  Arrival Time:   Coffee, Donuts, and Security. (See below
that the security process has changed since the first meeting.)
            Most of the customer engineers will be available (a small
number will be keeping the network running) for informal discussions.
10:00 - 10:05    Welcome
10:05 - 10:10    Status Update on Gigabit Ethernet Columbus Core Network
(5 minutes)
10:10 - 10:15    Status Update on Service Center (5 minutes)
10:15 - 10:30    Post Mortem Discussion on recent ATM network outage (15
minutes)
10:30 - 11:30    Overview and discussion of OIT Network Administration
Services (1 hour)
11:30 - 11:35    Next Meeting Planning

New Security Procedures at the State of Ohio Computer Center:

It is the policy of SOCC that all individuals entering must present
photo identification / SOCC State of Ohio ID badge and successfully
complete the physical screening process before entering the building. 

Upon entering the SOCC, visitors will be asked to present a photo
identification to receive a visitor pass.  After the ID has been
presented, visitors shall place all items such as bags, packages, purses
and any other carry items through the x-ray machine.  All items are
subject to being searched for prohibited items
http://www.sconet.state.oh.us/court_security/prohibited.asp .
Additionally, visitors must pass through the walk-through magnetometers.
To do so, visitors should observe the following procedure: 

*	Remove all metallic items from pockets and place in the plastic
tray. Items that should be removed include coins, keys, cell 	phones,
pagers or any other metallic item. 
*	Some outer garments with a large amount of metal should also be
removed and placed on the conveyor belt to be examined 	through the
x-ray machine. 
*	Place lap top computers, bags, purses, packages and any other
carry items on conveyor belt. 
*	If visitors fail to pass through the walk-through magnetometer
without alarm, they are subject to be scanned with a hand-held 	metal
detector by security personnel. 
*	During high volume times, it is recommended visitors arrive at
least 15 minutes prior to the appointment. 
*	All items larger then 18" X 18" must go through the dock X-ray
machine.
 __________________________________________________

OIT's Goal:

OIT will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.

Service Delivery Division's Goal:

Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures.

Customer Suggestions:

Please send your suggestions for improving our network services to:

E-mail: OCSSC at ohio.gov

Ohio Customer Service & Security Center (OCSSC):

Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the
Columbus Calling Area)

E-mail: OCSSC at ohio.gov

World Wide Web: HYPERLINKs:

Unified Network Services

www.das.ohio.gov/ITSD/NetworkServices

Escalation List

http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx

Scheduled Maintenance

http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx

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