[OPLINTECH] Office of Information Technology Customer Update - March 24, 2006

[Gicale, Greg]

Office of Information Technology Customer Update - March 24, 2006
Scheduled Maintenance:
When: Every Tuesday
Time: 3:00 AM to 6:00 AM
March 28 - OIT engineers will be migrating customers to the new Columbus
Core Network. These moves will be coordinated with the customers by
their customer engineers.
March 28 - BBSOCC and BBSOCD will be turned down. No customers will be
affected.
Completed Maintenance:
OIT engineers performed maintenance on BBOET1.
Work was completed on the redundant network connections to the Ohio
Public Library Information Network.
Netflow timers were changed on BBSOC5.
BBSOCA and BBSOCB were migrated to the Columbus Core Network.
BBSOCC and BBSOCD were turned down.
Monthly Firewall Maintenance:
When: Third Tuesday of every Month
Next Scheduled Maintenance: April 18, 2006
Time: 3:00 AM to 6:00 AM.
The Network Security Group will be performing firewall maintenance. Less
than three minute outages are expected during the maintenance window.
Please contact the Ohio Customer Service and Security Center at
614-644-0701 if you have any questions or concerns.
Suspicious and/or Malicious Network Activity Procedure:
Moving forward with our goal of providing customers with a secure,
reliable, available, and stable Information Technology environment,
Unified Network Services/Network Administration is seeking participation
from our customers to address reports of questionable network activity.
The Office of Information Technology is the registrant of IP addresses
assigned to the State of Ohio by ARIN (American Registry for Internet
Numbers). In accordance with state policy and industry best practices,
the Ohio Customer Service & Security Center (OCSSC) will notify
agencies, boards, and commissions when questionable activity is reported
or identified on state networks. Once notified, the customer will be
asked to investigate and resolve the issue within the timelines listed
below. If the issue cannot be resolved within the specified timeframe,
then OIT will work with the customer to block the questionable internet
activity from the network until corrective action can be completed.
Based on the possible security implications, the following table defines
the classification along with a time allowance to the customer for
containment. The OIT will initiate blocking, once the specified time has
elapsed.
Classification Description Time Allowance Before Blocking 
Malicious Activity-Spam Sending of unsolicited email 24 Hours 
Malicious Activity-Scanning Checking for open port 30 Minutes 
Malicious Activity-Bandwidth Hog Router/Switch packet rate too high 30
Minutes 
Malicious Activity-Access Attempts Unauthorized access attempts 60
Minutes 
Malicious Activity-Defacement Public facing web page defaced 60 Minutes 
Malicious Activity-Worm Known source of infections 30 Minutes 
Malicious Activity-Bot Repeated access to remote control 30 Minutes 
Your cooperation in this matter is greatly appreciated. If you have any
questions or concerns, please contact Dixie Rogers at 614-466-4528.
Our next Network Customer Meeting is scheduled for Thursday, May 4,
2006. Please mark your calendars.
__________________________________________________
OIT's Goal:
OIT will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.
Service Delivery Division's Goal:
Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures.
Customer Suggestions:
Please send your suggestions for improving our network services to:
E-mail: OCSSC at ohio.gov
Ohio Customer Service & Security Center (OCSSC):
Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the
Columbus Calling Area)
E-mail: OCSSC at ohio.gov
World Wide Web: HYPERLINKs:
Unified Network Services
www.das.ohio.gov/ITSD/NetworkServices
Escalation List
http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx
Scheduled Maintenance
http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx

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