[OPLINTECH] Office of Information Technology - Unified Network Services Customer Update - July 3, 2008

[Gicale, Greg]

Office of Information Technology - Unified Network Services Customer Update - July 3, 2008

Network Maintenance:
When: Every Tuesday
Time: 3:00 AM to 6:00 AM

No UNS Maintenance Scheduled

TWTC Scheduled Maintenance - Columbus, Ohio

Purpose for Maintenance:  Software Upgrade

Maintenance Date:  7/15/2008

Maintenance Start Time:  12:01am

Maintenance End Time:  3:00am

Maintenance Window Length: 3 Hours

Details of Maintenance:  TWTC engineers will be upgrading the software on the customer aggregation device at the TWTC Central Office.

Impact to Customers:  All IP and Internet customers will experience 30 minute outages during the maintenance window.  We thank you for your
patience and apologize for any inconvenience this maintenance window may cause.


Firewall Maintenance:
Next Scheduled Maintenance: Tuesday, July 15, 2008
Time: 3:00 AM to 6:00 AM
OIT engineers plan to make firewall configuration changes.  Short outages(less than 1 minute) are expected during the configuration change.

________________________________________________

Ohio Customer Service & Security Center (OCSSC):
Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area)

Unified Network Services Quality Support Services:
For questions or concerns with the quality of services you are receiving from Unified Network Services, please contact UNSquality at oit.ohio.gov<mailto:UNSquality at oit.ohio.gov> or call (614) 466-5322

Service, Support, Solutions for Ohio Government An Equal Opportunity Employer and Provider of ADA Services

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