[OPLINTECH] gateway warranty

[Dan Will]

We had a server fail (hardware) on 12/30. The next day I found that my
e-mails had gone unanswered and tried their website to no avail. I then
tried contacting our account rep's extension & was kicked immediately out to
their "please hold" (so the rep is gone) where I stayed for 20 minutes (& I
was dumb enough to try it twice). That afternoon I found a story on the net
saying that MPC had told the governor of Idaho (MPC's home state) that they
were going to liquidate it's assets and close the doors. Last week, after I
got the domain going again, I called Gateway in an attempt to get a live
person to fill me in on what was happening. That turned out to be
impossible. When I called, the phone system required the computer ID number.
It told me that the commercial division had been purchased by MPC and hung
up on me. Sounds to me that even though their logo is on the box, they have
washed their hands of the products sold by MPC in their name. As far as I'm
concerned, that's a BAD business model. I don't care if they fix this server
or not at this point. I will not buy anything else from Gateway. The big
problem is I have 40 pcs and another server bought from them in the last 18
months with no warranty support.

  If any of you hear anything about this, please post it back to the list
for the rest of us.

Thanks,

 

Dan Will

Technology Supervisor

Meigs County District Public Library

216 West Main St

Pomeroy, Ohio 45769

740.992.5813

740.992.6140 (fax)

 

From: oplintech-bounces at oplin.org [mailto:oplintech-bounces at oplin.org] On
Behalf Of Murray, Karl
Sent: Wednesday, January 21, 2009 2:13 PM
To: Christy Clark; oplintech at oplin.org
Subject: Re: [OPLINTECH] gateway warranty

 

We have this problem too. I e-mailed there support which is now
warranytinfo at mpccorp.com The information I got out of them is nothing is
happening until after they re-organize in chapter 11. So in other words even
a good warranty isn't much good right now.

 

Karl Murray

Ext. 250

 

From: oplintech-bounces at oplin.org [mailto:oplintech-bounces at oplin.org] On
Behalf Of Christy Clark
Sent: Tuesday, January 20, 2009 11:34 AM
To: oplintech at oplin.org
Subject: [OPLINTECH] gateway warranty

 

Has anyone had any luck contacting Gateway/MPC support?  I have machines
still under warranty but all of my e-mails have been returned and I keep
getting a message about bankruptcy when calling.

Thanks.

Christy

 

 

Christy Clark

Technology Manager

Muskingum County Library System

740.453.0391 ext.122

christy at muskingumlibrary.org

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mail.oplin.org/pipermail/oplintech/attachments/20090121/60ce647a/attachment.html