[OPLINTECH] Online Class: E-mail, Phone and Voice Mail Etiquette: A 'SERLS Summer Shorts' Online Training

[Mary Leffler]

You would think that in this age of constant communication  with cell
phones, land lines, beepers, pagers, texting, instant messaging, chat rooms,
et al  that we would all be experts at communicating effectively. After all,
we are within reach 24/7 these days and most of us are communicating more
than ever. And yet...

And yet, how often do you get an email that makes the hair on the back of
your neck stand up because of its abruptness? How often do you get a voice
message that is indecipherable? How often have you noticed that manners and
proper grammar in electronic communications seem to have gone the way of the
pony express?

And why should any of it matter? After all, most people are pretty lax about
following the rules when it comes to communicating. It matters because in
the library profession, our patrons expect US to be the professionals  the
experts, if you will. And if we aren't being professional with our
co-workers and others, there is a good chance that same relaxed attitude
will come across to our patrons, giving them the impression that they aren't
worth the effort.

With more than 20 tips to get you thinking about how your communications are
perceived, this fun and fast-moving Webinar will give you an opportunity to
refresh your telephone etiquette, learn easy ways to improve your email, and
polish your voice mail communications.

Cost:

Dues Paying Members of SERLS, SWON, NORWELD or NEO-RLS: $0

All Other Libraries: $20

 

 





Mary K. Leffler

cid:image001.png at 01C9E3D3.2E248640

	


Executive Director 

Southeast Regional Library System (SERLS)
 
<http://maps.yahoo.com/py/maps.py?Pyt=Tmap&addr=252+W.+13th+St.&csz=Wellston
%2C+OH+45692&country=us> 252 W. 13th St.
Wellston, OH 45692 


 <mailto:dirserls at oplin.org> dirserls at oplin.org
 <http://www.serls.org/> http://www.serls.org/ 


tel: 
fax: 

(740) 384-2103 x5
(740) 384-2106 

	


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