[OPLINTECH] Public Access Computer purchases

[Eric Maynard]

Yeah, I am in total agreement with you Chad on the blown capacitors in
regards to Dell being a victim as well.  I don't (and won't) hold it against
them.

Like I mentioned in an earlier part of the thread, we have only had a
handful of these out of 18 or so used by staff over the last 3-4 years and
Dell was very prompt about replacing those that did pop.  I personally feel
that their customer service stance on this was spot on, but I know others
where not as happy with the scenario.

thanks for the feedback,

Eric Maynard
Head of Information Technology,
Holmes County District Public Library
Millersburg, OH  44654

Email [emaynard at holmeslib.org]
Phone [330.674.5972 x.224]
Fax   [330.674.1938]



2009/3/16 Chad Neeper (list) <cneeper at level9networks.com>

>  Regarding replacing the motherboards:  That could have been the global
> issue with bad capacitors. The time period is right. There was a several
> year period when a multitude of capacitor makers were using a bad
> electrolyte formula that caused capacitors to fail prematurely. (Corporate
> espionage at its finest!) The bad caps were in everything electronic and
> could have easily been why you had to replace so many mainboards. If that's
> what happened with your Dells, I wouldn't hold it against them. Dell was as
> much a victim as you were in this case.
>
> Just a thought.
>
> Chad
>
> -----------------------
> Chad Neeper
> Senior Systems Engineer
>
> Level 9 Networks
> 740-548-8070 (voice)
> 866-214-6607 (fax)
>
> --   Full LAN/WAN consulting services   --
> -- Specialized in libraries and schools --
>
>
>
> Eric Maynard wrote:
>
> Hey Colleen,
>
> Thanks for the reply.  We've had similar experiences with the early SX 280s
> used by staff here, but we also have a couple of 18 month old 745s seem to
> be fairing pretty well so far.
>
> Still, that form factor is pretty attractive if you're ordering Dell.
>
> Eric Maynard
> Head of Information Technology,
> Holmes County District Public Library
> Millersburg, OH  44654
>
> Email [emaynard at holmeslib.org]
> Phone [330.674.5972 x.224]
> Fax   [330.674.1938]
>
>
>
> On Mon, Mar 16, 2009 at 1:29 PM, <sandusco at oplin.org> wrote:
>
>> Eric,
>>
>> We have had Dell Optiplex small form factors for about 7 years. My only
>> warning would be that 75% of the motherboards ended up having to be
>> replaced.
>>
>> Take care,
>>
>> Colleen Sandusky
>> Loudonville Public Library
>>
>> > Just curious if anyone has had any recent experience purchasing
>> > low-profile
>> > or all-in-one PCs for use by the public.  What brand, model, costs, etc.
>> > did
>> > you go with?
>> >
>> > Or if not, is there any particular design or vendor that you suggest
>> > further
>> > investigation of?
>> >
>> > Thanks,
>> >
>> > Eric Maynard
>> > Head of Information Technology,
>> > Holmes County District Public Library
>> > Millersburg, OH  44654
>> >
>> > Email [emaynard at holmeslib.org]
>> > Phone [330.674.5972 x.224]
>> > Fax   [330.674.1938]
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>> >
>>
>>
>>
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