[OPLINTECH] MS Office 2007 Office Online Templates

[Fraser, Gary]

I just solved this problem last week or so. Do you use a Watchguard
firewall by any chance?

This worked for me:

Went into the WatchGuard firewall management utility and modified the
HTTP
Proxy rule to allow access to *.microsoft.com.
Edit HTTP-Proxy policy
Edit Proxy Action
HTTP Proxy Exceptions
Add *.microsoft.com

Gary Fraser
Systems Administrator
Lima Public Library


-----Original Message-----
From: JKENZIG [mailto:JKENZIG at cuyahogalibrary.org] 
Sent: Tuesday, March 24, 2009 1:14 PM
To: Dave Parvin; oplintech at oplin.org
Subject: Re: [OPLINTECH] MS Office 2007 Office Online Templates

Do you use group policy?  There is a setting in there to block access to
online templates. 

Jim Kenzig
Network Manager
Cuyahoga County Public Library
Administrative Offices
2111 Snow Road / Parma, OH 44134-2728
p 216.749.9389 / f 216.749.9445
www.cuyahogalibrary.org

-----Original Message-----
From: oplintech-bounces at oplin.org [mailto:oplintech-bounces at oplin.org]
On Behalf Of Dave Parvin
Sent: Tuesday, March 24, 2009 12:20 PM
To: oplintech at oplin.org
Subject: [OPLINTECH] MS Office 2007 Office Online Templates

Hello,

We recently installed Office 2007 on our staff computers which run the
Windows XP SP3 OS.  Everything works fine with the exception of the
Office
Online templates in all applications.  No one can successfully connect
to
that site from within an Office application when trying to access
templates from their online site.  We can, however, successfully access
Office Online for all other requests.  Needles to say, connectivity to
the
Internet is not a problem.  After having exhaustively searched the
Internet for solutions, I have found that the most commonly accepted fix
(or work around) is to ensure that the default language for Windows is
set
to US English only in Regional Settings within Control Panel.  The
language settings are and were already set correctly, yet the problem
persists.

Has anyone else encountered this issue, and if so, perhaps you can give
me
a heads up on how to correct this matter?  Any help would be greatly
appreciated!

Thank you,


Dave Parvin

Assistant Technology Coordinator
Cuyahoga Falls Library
2015 3rd St.
Cuyahoga Falls, Ohio 44221
Ph: (330) 928-2117 x:127
dparvin at cuyahogafallslibrary.org


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