[OPLINTECH] Web sites want to install Adobe Reader when we already have it, requires admin

[Ron Woods]

Hi Phil:

This is common I find, it has an easy fix that works sometimes

As an Administrator, Open a Command line and type the following commands:

regsvr32 AcroRead32.dll
regsvr32 AcroIEHelperShim.dll
regsvr32 AcroPDF.dll

the above commands don't always work all the time. If you get messages
saying that it "failed" then its one of 2 things:


If the above options don't work, or you don't feel like doing all that...I
recommend Foxit Reader...its much lighter, less bloat, and works much better
than Adobe IMO It also doesn't suffer from the security vulnerabilities that
Adobe Reader does.

http://www.foxitsoftware.com/

I got tired of patching Adobe Swiss Cheese for a Reader, FoxIt uses only a
quarter of the memory Adobe does, the Download is only 5 MB compared to
Adobes 35 MB..Foxit Reader does "Everything" Adobe Reader does at a 8 MB
download, and installs in about 45 seconds....it also comes with a IE and
Firefox plugin....I love Foxit, so I promote it...it has relieved many
headaches for me...

Good luck Phil 

-----Original Message-----
From: oplintech-bounces at oplin.org [mailto:oplintech-bounces at oplin.org] On
Behalf Of Phil Shirley
Sent: Friday, September 18, 2009 11:48 AM
To: oplintech at oplin.org; syslib-l at listserv.indiana.edu
Subject: [OPLINTECH] Web sites want to install Adobe Reader when we already
have it, requires admin

Does anyone have any idea why this kind of thing happens, and what I can do
to prevent it?  I was helping a patron on one of our public computers who
was trying to apply for a job.  He followed a link in his email and
spherion.com came up; it said that Adobe reader wasn't installed and
prompted him to install it. I logged on as an administrator; the same thing
happened; it wouldn't install at first, but I uninstalled the existing Adobe
Reader (9.1) and then went back to the website this patron was using
(spherion.com) and it installed Adobe reader (it was 9.1).

Then I logged off and logged on as a power user; the web site again said
Adobe Reader wasn't installed and prompted us to install it. I logged back
in as an administrator and everything was fine - it didn't prompt to install
Adobe Reader - it just continued past that point and worked.

I would have tried to work around this by right clicking and saving the pdf
to the desktop and then trying to open it from withing Adobe Reader, but
there was no link to a specific PDF.

I've seen this before on at least one other site, where a patron was trying
to print her pay stub.

Any idea what's going on here, or what specific kind of permission this
program might want (other than simply being an administrator)?  We were
using IE 7 on Win XP pro, (didn't try Firefox this time but I think I did
when this happened to a patron before). Thanks.

Phil
-- 

Phil Shirley
Technology Services Coordinator
Cuyahoga Falls Library
Cuyahoga Falls, Ohio
330-928-2117, ext. 109
pshirley at CuyahogaFallsLibrary dot org

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