[OPLINTECH] How are you providing copiers?

[Chad Neeper]

  I have a few library clients that use MT Business Technologies, Inc. 
as their copier maintenance service. At one of my clients, I've 
interacted directly with the MT reps as they delivered and configured 
copiers on two separate occasions 6-7 months apart. I found the tech 
that, on both occasions, configured the copiers for network printer use 
to be very experienced and knowledgeable...well beyond the lower-level 
tech simply installing/configuring printer drivers I was expecting for 
the job.

At least one of my clients is using the public copier as an income 
source per the "outsourced model" you described. The setup works quite 
nicely for the library and, to the best of my knowledge, is actually 
generating income. The library is quite happy with MT's printer support 
services.

www.mtbt.com

I have no relationship or connection with MT other than the fact that 
I've had at least three clients abandon their IT support services in 
favor of L9N over the last six or seven years due to dissatisfaction. 
(Sorry, MT!) The dissatisfaction doesn't seem to extend to the copier 
services division, however! From my own experiences with them:  I'm very 
happy with their copier services and support level.


-----------------------

Chad Neeper
Senior Systems Engineer

Level 9 Networks
740-548-8070 (voice)
866-214-6607 (fax)

--   Full LAN/WAN consulting services   --
-- Specialized in libraries and schools --


On 7/14/2010 11:15 AM, Greg Ramage wrote:
> My library is looking into replacing our aging copiers with new leased 
> units.  We currently own the machines and purchase annual maintenance 
> contracts on each machine and coin box.  I know there are a variety of 
> different companies out there that provide leasing and maintenance 
> services - what vendors have you found to be good (or not)?  I've also 
> heard of an outsourced model where the library would receive a small 
> percentage of copier sales in return for hosting the machines, similar 
> to other vending machines.  Our primary objectives are to minimize 
> hassle for staff, provide reliable equipment for patrons, and 
> hopefully realize a cost savings.
>
> Thanks for your feedback!
>
> Greg Ramage
> IT Manager
> Upper Arlington Public Library
>
>
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