[OPLINTECH] lptOne question

[Chad Neeper]

This may or may not be useful to you, but in a plain Windows Server 
print sharing environment, I've had a similar symptom caused by a 
corrupt print queue. Manually deleting the files withing the queue 
folder resolved the problem. Perhaps something similar could be 
happening for you.

Chad

-----------------------
Chad Neeper
Senior Systems Engineer

Level 9 Networks
740-548-8070 (voice)
866-214-6607 (fax)

--   Full LAN/WAN consulting services   --
-- Specialized in libraries and schools --



R Young wrote:
> We are using lptOne, and I have a puzzling anomaly I am not understanding:
>  
> This occurs at one of our branches.  We have one network printer, a 
> Xerox Phaser.  We are using the Envisionware monochrome driver for B&W 
> and the Envisionware color driver for color copies (obviously), both 
> to that one networked printer.  We have two print release stations 
> (which I will call Left and Right). 
>  
> When a patron prints using the color driver, the print job shows up on 
> both release stations, and can be released on both.  It prints with no 
> problem.
>  
> When a patron prints using the monochrome driver, the print job shows 
> up on both release stations, and be released on the right station with 
> no problem.  It prints.   But when released on the left station, it 
> doesn't get to the printer.  lptOne thinks it has released the job, 
> because it disappears from the release station queue list, and no 
> error message comes up, but also no output at the printer. 
>  
> Any ideas?
>  
> Thanks.
>  
> R. Young
> I T Coordinator
> Washington County Public Library
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