[OPLINTECH] Yahoo mail issue

[welchly@oplin.org]

We have seen this happen quite frequently lately. 
We’re running XP with IE8 on our public computers
and I’m running Win7 with IE8, Firefox, and Chrome
on my own station. We have also seen an issue
where Yahoo repeatedly refuses to log in, even 
though the user ID and password are correct. This
has been especially noticeable in the past month.

We haven’t been able to duplicate the situation either,
but I’ve been working with people when it happened.
It seems to go in fits and starts – will work reliably for
a while, then whammo! it doesn’t work until we reboot.

Not sure what’s going on but it is very frustrating.
We’ve had some people who couldn’t get in for a day
or two.

Lynne Welch
Herrick Memorial Library
Wellington, Ohio USA
tel 440-647-2120

From: Stephen Cram 
Sent: Thursday, December 15, 2011 10:58 AM
To: OPLIN Tech List 
Subject: Re: [OPLINTECH] Yahoo mail issue

I've had a couple of friends complain about Yahoo mail freezing up lately.  
I've had it happen once to me when helping a patron with his email.  It just happened for no apparent reason.   I rebooted Firefox and it Yahoo worked normal again. 
I'd guess the problem is at Yahoo's end.  Sent an email to their "contact us" link but so far no reply. 

Steve Cram

North Baltimore Public Library


----- Original Message ----- 
  From: Jim Lack 
  To: oplintech at oplin.org 
  Sent: Wednesday, December 14, 2011 12:13 PM
  Subject: [OPLINTECH] Yahoo mail issue

  I was wondering if anyone has come across the following problem with Yahoo mail.  In our Public computer center, we are running Windows 7 along with Internet Explorer 9.  We have had a number of patrons comment that when they are in their Yahoo mail, Yahoo mail will all of a sudden lock up on them.  The only way around this is to kill the IE session and have them get back into their email.  We have suggested trying a different browser to see if the same thing happens.  According to one patron, it happens in Firefox as well, so it doesn’t appear to be a browser specific problem.  What is frustrating is when we try to troubleshoot this problem, we cannot duplicate the problem.  I have seen it happen on more than one occasion but when we sit down and try to duplicate the issue, we cannot get it to fail.  This is a random issue and does not happen all the time.  I don’t recall us having any complaints when we were running Windows XP and older versions of web browsers on our previous computers.  We use mandatory profiles for our Public computer logins (Children’s, Teens and Adults).  So far, this problem has only been reported in the Adult area so I do not know if it is just tied to the Adult profile.  Then again, I don’t know how often Teens or Children are getting in and using Yahoo mail.  If anyone has any suggestions on how to troubleshoot this issue, can you send them our way?

   

  Thanks in Advance,

   

   

  Jim Lack

  Network Manager

  Rocky River Public Library

  1600 Hampton Rd.

  Rocky River, OH  44116

  440-333-7610 x3765


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