[OPLINTECH] Text Messaging Delivery Issues

[Karl Jendretzky]

All,
	Over the past few days we've received three reports of patrons not 
receiving library notice text messages sent through the OPLIN SMS 
gateway. Every one of these messages show as sent with no issue in the 
gateway logs. This morning I contacted our carrier (AT&T) and they 
confirmed that every message that was reported missing was received by 
AT&T, and forwarded on successfully.

At this point, every person reporting a missing message has been on the 
Verizon network.

Currently I'm just trying to collect data to identify which carrier is 
actually the culprit. If any individual reports to you not receiving a 
text message, I'd appreciate an email stating their phone number, 
wireless carrier, and a rough time that the message would have been sent.

-- 
Karl Jendretzky
Technology Manager
Ohio Public Library Information Network
jendreka at oplin.org
(614) 728-1515