[OPLINTECH] What's your worst "head meets desk" moment?

Thu Jan 17 17:02:43 EST 2013

Here's another one I've gotten more than once including today. Staff calling and swearing printers are missing. When you ask questions, they say it was there yesterday and now it's gone...come to find out they didn't scroll to the right to see the other printers!

Head definitely meets desk!

Ruchie
Information Technology Coordinator
Fairfield County District Library
219 N. Broad St.
Lancaster, OH 43130
Phone: 653 2745 ext. 201
https://helpdesk.clcohio.org/

Scripts are scripts, the command window is the command window, and ne’er the twain shall meet..

________________________________________
From: Ruchie Rice
Sent: Thursday, January 17, 2013 12:29 PM
To: Lisa Murray; 'Mann, James H.'; 'Laura Solomon'; oplintech at oplin.org
Subject: RE: [OPLINTECH] What's your worst "head meets desk" moment?

Hi All,

I had one today too...a staff member was trying to download a USB only downloadable e-book to her Kindle via wi-fi at the library and told me our web filter is blocking the download!

Ruchie
Information Technology Coordinator
Fairfield County District Library
219 N. Broad St.
Lancaster, OH 43130

Scripts are scripts, the command window is the command window, and ne’er the twain shall meet..

________________________________________
From: oplintech-bounces at lists.oplin.org [oplintech-bounces at lists.oplin.org] on behalf of Lisa Murray [murrayli at oplin.org]
Sent: Thursday, January 17, 2013 11:27 AM
To: 'Mann, James H.'; 'Laura Solomon'; oplintech at oplin.org
Subject: Re: [OPLINTECH] What's your worst "head meets desk" moment?

Laura,

A good story came up just this morning. I arrived to find the circ computer
still on and a note that read, "Computer continued to reboot upon shut
down". You got it, the Shut Down Window was set to "Logoff" rather than
"Shutdown".

Lisa

Lisa A. Murray
Director/Fiscal Officer
Cardington-Lincoln Public Library
P.O. Box 38
128 E. Main St.
Cardington, Ohio 43315
419-864-8181
murrayli at oplin.org

-----Original Message-----
From: Mann, James H. [mailto:JMann at gcpl.lib.oh.us]
Sent: Wednesday, January 16, 2013 2:54 PM
To: Laura Solomon; oplintech at oplin.org
Subject: Re: [OPLINTECH] What's your worst "head meets desk" moment?

Laura
I've found over the years that it is useful to ask two questions:
1. Where am I and what do I see (Linux or command line administrators would
appreciate this)
2. What was the last thing you did before you didn't do anything
So in this spirit here are my pet peeves:
1.Looking at the plugs, but not actually plugging them back in
2. Making me play Sherlock by not giving me all the information necessary to
fix a problem or
3.Telling me everything is broken when it's only one computer, one program
or one function
4. Creating imaginary patrons, old, blind, arthritic, etc. and digging in
your heals that "everyone" needs big monitors, 600 resolution, can't use a
touch pad, or only can save to a floppy drive

My favorite story goes back to the days before the Internet when libraries
only had the OPLIN.Remember one free computer, a router and a T1 line. It
was my first week on the job, staff called the Director and I was called at
home because someone had hacked the "home page" and changed it to display a
picture of Miss June (actually a woman wrestler). The world as we know it
was coming to an end, etc. Turns out that some kid on one computer in one
branch had figured out how to right-click on the "desktop" and change the
background  image. This led to a quick reversal  of the policy of not
locking down the computers, installing filters, etc.
A close second was when a patron convinced staff and then my staff that they
had to have a video player. Staff's reaction to the first video they found
playing was "Oh MY!"
And more recently the staff member who called the police because she was
being sexually harassed by a Know-it-Now chat bot.

Of course you don't have to use my name.....

Jim Mann
Who still doesn't have a signature from home

________________________________________
From: oplintech-bounces at lists.oplin.org [oplintech-bounces at lists.oplin.org]
On Behalf Of Laura Solomon [laura at oplin.org]
Sent: Thursday, January 10, 2013 10:07 AM
To: oplintech at oplin.org
Subject: [OPLINTECH] What's your worst "head meets desk" moment?

Hello,

I'm putting together an updated version of a presentation I did several
years ago, called "What Your Tech Wants You to Know."  It includes how to
communicate technology problems to library techs and how to approach
problems so that staff can do some basic troubleshooting of their own.

I'd love to be able to share some real-life stories from you all (no
identifying details, please) about things you've had to deal with:  you
know, those moments when you drove out to a branch, only discover that the
thing wasn't plugged in, or when someone called you about a broken
"cupholder." :)  (Is that last one an urban myth, or has that ever really
happened, I wonder?)  Things that were especially frustrating, and
especially those that could have been avoided or solved easily by some
action (or knowledge) on the part of the library staff.

I won't share your name or your library with the attendees--just the story.
Feel free to share here on the list, or to email me directly at
laura at oplin.org.  Thanks in advance for your help!

Laura

--

Laura Solomon, MCIW, MLS
Library Services Manager, Ohio Public Library Information Network (OPLIN)
(614) 728-5252 (voice) | (614) 728-5256 (fax)
laura at oplin.org<mailto:laura at oplin.org> |http://www.oplin.org/

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