[OPLINTECH] Fragmentation Follow-up

[Chad Neeper]

It looks like frustration (and poor interaction with customers) from a
company on the defensive!



______________________________
*Chad Neeper*
Senior Systems Engineer

*Level 9 Networks*
740-548-8070 (voice)
866-214-6607 (fax)

*Full LAN/WAN consulting services -- Specialized in libraries and schools*


On Tue, Jul 16, 2013 at 9:50 AM, Tim Burns <tim.burns at birchard.lib.oh.us>wrote:

> I share the vendor's response-- I'm removing the specifics, lest I be sued
> for libel or something... I did not edit content (typos?) in the message.
>
> Hi Tim.
>
>
>
> You have been a loyal customer of ours since 2004.  What do you think will
> change when  you upgrade our servers.  Windows is still going to fragment
> your data and without Diskeeper installed, you will nothing to prevent
> fragmentation from occurring.  Why not continue using the software and see
> for yourself how efficient it will keep your servers running.  Please
> advise.
>
>
>
> Regarding your inquiry concerning a refund, it is not our policy to give
> refunds on existing maintenance contracts.
>
>
>
> Sincerely,
>
>
>
> M
>
> *From:* Tim Burns [mailto:tim.burns at birchard.lib.oh.us]
>
> *Sent:* Monday, July 15, 2013 7:51 AM
> *To:* M
> *Subject:* Re: Maintenance Contract Expiring
>
>
>
> Dear M,
>
>
>
> Servers have been upgraded. It is my intention to discontinue use of
> Diskeeper. Please let me know if a pro-rated refund is available should we
> discontinue before our existing maintenance is expired.
>
>
>
> Thanks,
>
> Tim Burns
>
>
>
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>
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