[OPLINTECH] Payphone issues

[Jim Lack]

We provide a courtesy phone in our lobby and then limit the outbound calls to just the local area codes in our area.  We disable the ability to dial 800 numbers.  The greeter then keeps an eye on how long people are on the phone.

From: oplintech-bounces at lists.oplin.org [mailto:oplintech-bounces at lists.oplin.org] On Behalf Of Knapp, Mandy
Sent: Wednesday, December 09, 2015 2:25 PM
To: OPLINTECH (OPLINTECH at lists.oplin.org); 'OPLINList' (OPLINLIST at lists.oplin.org)
Subject: [OPLINTECH] Payphone issues

Hello all,

I hope this day finds you well. I was contacted by a library recently with an issue that I’ve sure others of you have faced: the payphone. This particular payphone was located in a branch that serves a lot of low income patrons, many of whom cannot afford their own phone. The library is trying to decide whether or not to keep the payphone and wants to explore their options. What technology is your library using to assist patrons needed/wanting to make short voice calls?

Do you A)Let patrons use the library business phone B) Keep the payphone c) Provide a free courtesy phone C) Update to a new solution such as Skype or Google D)Provide information about the Lifeline Free Phone program<http://www.lifelinesupport.org/ls/> E)Something I haven’t thought of?

What advice would you give this library?

Best,

[cid:image001.jpg at 01D13291.2AE25DE0]
Mandy Knapp
Library Consultant
274 E. 1st Avenue
Columbus, OH 43201
Tel: 614-466-1710
Toll Free:800-686-1532 (Ohio Only)
Fax: 614-466-3584
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