[OPLINTECH] Internet solutions for small branches

Fri Jan 16 10:38:29 EST 2015

When we started having issues like this at our branch, it was resolved
after Time Warner replaced the modem.

On Fri, Jan 16, 2015 at 10:28 AM, Ruchie Rice <rrice at fcdlibrary.org> wrote:

>  Hi Amy,
>
>
>
> When we had cable connections using Time Warner modems and started having
> issues like this at branches Time Warner had to replace the modems before
> the issue went away. Till then we had to recycle power on the modem from
> time to time till we convinced them it was the modem causing the problems.
>
>
>
> Ruchie
>
> Information Technology Coordinator
>
> Fairfield County District Library
>
> 219 N. Broad St.
>
> Lancaster, OH 43130
>
>
>
> https://helpdesk.clcohio.org/
>
>
>
> *“Coming together is a beginning; keeping together is progress; working
> together is success” – Henry Ford*
>
>
>
> *From:* oplintech-bounces at lists.oplin.org [mailto:
> oplintech-bounces at lists.oplin.org] *On Behalf Of *Bob Neeper
> *Sent:* Friday, January 16, 2015 9:48 AM
> *To:* Amy Deuble; oplintech at lists.oplin.org
> *Subject:* Re: [OPLINTECH] Internet solutions for small branches
>
>
>
> Just some thoughts.
>
>
> Is it safe to assume you have  UPS's (Uninterruptible Power Supplies)  for
> the critical router, switch, hubs, etc. ?
> If not, you should, especially if the AC power is not dependable.
>
> Are the connections fiber, T1, DSL ??
>
> If DSL on CenturyLink, they have been replacing the old  ZyXEL EQ-660R
> modem with newer units.
> Have they actually tested the line quality? Techs should have hand held
> meters to do this.
>
> DSL and T1 use copper wire, so bad connections can cause problems,
> Years ago at Metter-Toledo the T1 lines to other buildings would starting
> dropping.
> We'd call the telephone company, theyed run a test which fixed the problem.
> The test used a higher voltage than normal use, which cleaned the
> connections.
>
> Also  DSL must be relatively close to the telephone office. Should be less
> than 3 ~ 3 1/2 miles.
> Anything much more is very marginal.
> My house is 19,200 ft on CenturyLink and the connection is bad.  896k /
> 448k   (download / upload)
>
> This probably won't apply here, but the data lines (and phone if T1 or
> DSL) should not run close and parallel to AC lines.
> Crossing at right angles is okay or if shielded cable or in metal conduit.
> AC is a sine wave with a rising and collapsing field  which could induce
> current in parallel wiring.
>
> It's possible you have some marginal data cables in the building, or the
> wrong rating.
> Possibly even too short between certain equipment causing reflections on
> the line.
> But then you might have different problems.
>
> I would suggest doing a building at a time with methodical testing to
> determine what the problem really is and the fix.
> It is too hard to explain the exact procedure to follow but  start at the
> first device and work from there.
>
> And as there are different buildings, different providers there may be
> different problems, different solutions.
>
>  R. W. (Bob) Neeper
>
> Community Library <http://sunbury.cool-cat.org>
>
> 44 Burrer Dr.  Map <http://maps.google.com/maps?q=40.243961,+-82.863007>
>
> Sunbury, Oh 43074
>
> Tel:  (740)-965-3901
>
>
>
> [image: cool-cat.org] <http://info.cool-cat.org>
>
>  On 1/16/2015 8:25 AM, Amy Deuble wrote:
>
> We have three small branches open two days a week, Monday and Thursday,
> for a total of 6 hours a week. Each branch has 3 computers, one staff and
> two public, and a networked printer/copier. Two of the branches are on Time
> Warner and the other is on CenturyLink. All of the branches are located in
> small villages in mainly rural locations.
>
>
>
> We are having continual problems connecting to the Internet at all our
> branch locations. It seems we are constantly resetting routers, modems
> and/or PCs in different combinations trying to get things working. Both
> Time Warner and CenturyLink has been called numerous times with mixed
> results.
>
>
>
> Does anyone have any suggestions on how to make things more reliable?
> Would you shut down equipment, including routers and modems, when we are
> closed? Is there a business wireless solution that might work (although I
> wonder about cell phone service in some of these locations)? Any other
> options anyone can think of?
>
>
>
> *Amy Deuble*
>
> Technical Services Manager
>
> Marion Public Library
>
> 445 E Church St
>
> Marion OH 43302
>
> 740-383-9722
>
> www.marionlibrary.org
>
>
>
> [image: LOGO blue small400] <http://www.marionlibrary.org/>
>
>          [image: facebook] <https://www.facebook.com/mplohio>     [image:
> twitter] <https://twitter.com/MarionPublicLib>
>
>
>
>
>
>
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