[OPLINTECH] remote control

[Ruchie Rice]

Hi Becky,

Being in a domain environment other than RDP I use Microsoft's built-in Remote Assistance when I need to see the user's screen while they're logged in. Once I set it up, I put a shortcut on my desktop and all I have to do is double-click, type in the computer name or IP and it connects to the computer. The user then has to Allow me in and again click Yes when I Request Control. I set it up so it would need user interaction since I want the user logged in and available.

If you need help setting it up please feel free to email me off the list. 

Thanks.

Ruchie Rice
Information Technology Coordinator
Fairfield County District Library
219 N. Broad St.
Lancaster, OH 43130

https://helpdesk.clcohio.org/
 
"Coming together is a beginning; keeping together is progress; working together is success" - Henry Ford

-----Original Message-----
From: oplintech-bounces at lists.oplin.org [mailto:oplintech-bounces at lists.oplin.org] On Behalf Of Becky Schultz
Sent: Wednesday, June 03, 2015 12:06 PM
To: oplintech at lists.oplin.org
Subject: [OPLINTECH] remote control

Hello,

Just curious what others are using for remote control when doing tech support.  We are looking for something cheap and easy to use!

Thanks!
--
Becky Schultz
Technology Coordinator | Portsmouth Public Library
(740) 354-5688 ext.10518 | b.schultz at yourppl.org | http://www.yourppl.org http://www.twitter.com/portsmouthpl | http://www.facebook.com/yourppl _______________________________________________
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