[OPLINTECH] Envisionware on Windows 7 - SOLVED

[Eric Lochtefeld]

Envisionware claims "very soon"-
________________________________________

*"PCR | Computers on hold with no reservations"*

Eric,

Development is aware of this issue and is working on a release of a service
pack to resolve this and other problems with PC Reservation 4.4. I've
associated your case to the defect so that you will be notified when the
fix is released-which should be very soon.

Julie

_____________

On Thursday, October 1, 2015, Administrator <
Administrator at lickingcountylibrary.info> wrote:

> There is also some known issues with the new 4.4 version. The two that we
> have ran into at Licking County Library is where random computers show
> available but didn’t actually get the configuration from the server. So
> when a patron tries to use the PC it errors out not allowing the PC to be
> used. A reboot usually fixes the issue. We have several Areas configured at
> the Main Branch and found that Global shows up in the upper right corner
> instead of the area that PC belongs to. With that we are able to spot the
> problem PCs and reboot them before a patron tries to use it.
>
>
>
> The other issue is where the System Monitor for EnvisionWare blocks the
> PCRes app from getting past the initial Preparing PC screen. PC would never
> move past that beginning screen. The quickest fix I have found is to
> uninstall the PCRes and LPT One apps so the System Monitor can be
> uninstalled. The re-install both PCRes and LPT One apps which will
> re-install the System Monitor. EnvisionWare has a batch file they can put
> in the system monitor folder to allow it to be uninstalled while the other
> apps are still installed, but it is shorter to uninstall everything then
> waiting for support to call you back.
>
>
>
> They are working on a hot fix for both issues and hopefully will be
> released soon.
>
>
>
> Any questions, just let me know.
>
>
>
> Thanks,
>
>
>
> David Lynch
>
> Sophisticated Systems
>
> Doing IT Support for Licking County Library
>
>
>
> *From:* Mindy Holmes [mailto:mindy.holmes at masonpl.org]
> *Sent:* Tuesday, September 29, 2015 5:52 PM
> *To:* oplintech at lists.oplin.org
> *Subject:* Re: [OPLINTECH] Envisionware on Windows 7 - SOLVED
>
>
>
> Thanks everyone!  Here is what was happening and how I resolved it.  After
> an upgrade I had some clients that were able to connect to the server and
> some that were not.  They could all ping the server, but could not connect
> to it to load the Envisionware login screen.  After a while of checking the
> network connectivity, firewall, router, switch settings, I finally
> discovered what the issue was.  While waiting for a call back from
> Envisionware, I poked around on the clients and discovered that some had
> auto-populated the server IP into the pcres.ewp file and some had not.
> When I added the server IP into the pcres.ewp file for those that would not
> connect, they connected right away.
>
> Well, there's one less needle in the haystack.
>
> Thanks again to all of you who replied and were ready and willing to help!
>
> Mindy Holmes
> Mason Public Library
>
> On 9/29/2015 12:42 PM, Mindy Holmes wrote:
>
> Anyone out there have their Envisionware Management Console (server) on
> Windows 7 that would be willing to answer a couple of questions?
>
> Thanks,
> Mindy Holmes
> Mason Public Library
>
>
>
>
>
>
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