[OPLINTECH] Weird USB/Word Doc printing issue

[Jason Ferrell]

Hi Jan,

Have you tested this with multiple USB drives?

Also, what happens when you do this?

1. Create a new Word document at one of your PACs.
2. Save it to a USB drive.
3. Move USB drive to a different PAC.
4. Open Word document and print.

Best,

Jason Ferrell
Information Technology
Wayne County Public Library

On 10/22/2015 11:11 AM, Jan Berger wrote:
> Hello all,
>
>
>
> Trying to get a better plan of attack for an issue here.
>
>
>
> We run Windows 7 Pro and Office 2010 on our public access computers. We
> installed Windows updates on Tuesday and since then have been
> experiencing a very singular issue: Word documents from USB drives do
> not print. The patron sees the text of their document, but while the
> correct number of pages ‘print’ the text does not.
>
>
>
> We have no issues with other formats such as pdf files or text files.
> Word documents downloaded from email print out just fine.
>
>
>
> However, Word documents from USBs do not. My workaround, for now, is to
> save the Word doc as a plain text file; open the text file and copy the
> contents; open a new Word doc, paste the contents, save and print. The
> formatting seems to stay with the content through all of the workaround.
>
>
>
> I have opened the Device Manager to see if any drivers need to be
> updated, but all are fine.
>
>
>
> Any suggestions? Is Word just not recognizing the text as text? I have
> never encountered this before.
>
>
>
> Jan M. Berger
>
> IT Coordinator
>
> Lebanon Public Library
>
> 513.932.2665
>
> www.lebanonlibrary.org <http://www.lebanonlibrary.org/>
>
>
>
> I have a new email address. Please update my information in your contacts.
>
>
>
>
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