[OPLINTECH] email not delivered

[Joe Knueven via OPLINTECH]

Good day everyone,

I've noticed a situation and I was wondering if anyone else has seen this/has a good idea for a solution.

I have found over the last year or more that when I send emails from my library account to some lists that some  individuals on the lists are not seeing my emails, only the replies to them from other list members.

In the two particular cases where I am certain this has happened, both individuals who were not getting the originals were in academic libraries at relatively small colleges.  In one of those two cases, the recipient I know had more general technical knowledge than I do, which makes me think this isn't just people not knowing how to find their spam folder.

My email is setup through Microsoft's Office 365 Educational (I think they call the level "E1"), which is freely available to public libraries level.  In the most recent case, I have looked at least a few blacklist searches for our domain as well as our primary oplin IP address, and both show up as not listed.

Does anyone have any other thoughts on what is going on, or how to solve this?  I know that I could setup a gmail account and everyone would see it, but I hate to dump a portion of my work communications onto a personal account or maintain multiple work email accounts because of some vagary with O365..

Thank you for any insights.  Have a good day.

Joe


Joseph Knueven, Director
Germantown Public Library
51 North Plum Street
Germantown, OH 45327
937-855-4001

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