[OPLINTECH] Library Facebook Account Errors

[April Eaton]

We had the same problem with our library Facebook account & this is the workaround I was able to figure out that seems to be working for us still.
Basically there's a problem occuring when the page is being converted to the 'new' facebook.

1. Create a toolbar bookmark to https://www.facebook.com/upgrade<https://www.facebook.com/upgradeaccount/redirect/>   to make it easier to log in in the future.
2. Go to facebook.com
3. Log in as normal and get an error message that says too many redirects.
4. Click on the facebook bookmark you created earlier
5. There will be an error message saying this page isn't available
6. Click on Go To News Feed
7. Click on Pages on the left hand side to manage your Facebook page.

Our PR person who manages the page had been having a problem where if she clicks on Notifications, she gets an error message, but it seems to be working today.

We've reported problems getting into our facebook pages repeatedly, but got no response and no fix. For a while a few months ago we weren't even able to update our profile picture or post at all. It's very frustrating. If someone manages to find a way to contact someone that gets a response, please post so the rest of us can get our pages fixed too.

Thanks,
April Eaton
Portage County District Library
Information Services Manager
330 527 5082 x 213
aeaton at portagelibrary.org<mailto:aeaton at portagelibrary.org>




________________________________
From: OPLINTECH <oplintech-bounces at lists.oplin.org> on behalf of Chad Neeper via OPLINTECH <oplintech at lists.oplin.org>
Sent: Monday, September 21, 2020 12:08 PM
To: oplintech at lists.oplin.org <oplintech at lists.oplin.org>
Subject: Re: [OPLINTECH] Library Facebook Account Errors

Have you tried clearing the browser cache, and if that doesn't work, then the cookies too?
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Chad Neeper
Senior Systems Engineer

Level 9 Networks
740-548-8070 (voice)
866-214-6607 (fax)

Full IT/Computer consulting services -- Specialized in public libraries


On Mon, Sep 21, 2020 at 12:06 PM Jacob Haskell via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>> wrote:
Hi everyone,

We've been having consistent difficulties with accessing our library Facebook account since July. Attempts to access the page will result in an ERR_TOO_MANY_REDIRECTS redirect error, which can be temporarily fixed by entering this URL https://www.facebook.com/upgradeaccount/redirect/  into the search bar, forcing the account to upgrade to Facebook's new desktop layout. The fix, however, is temporary as the new layout is non-functional with our account so its only purpose is to allow the switch back to Classic Facebook.

If anyone has had similar experiences and has any recommendations, they would be greatly appreciated.

Thanks,
Jacob Haskell




Jacob Haskell, Guiding Ohio Online
Henderson Memorial Public Library
54. E. Jefferson St.
Jefferson, Ohio 44047
(440)576-3761
jacob.haskell at hmpl.info<mailto:jacob.haskell at hmpl.info>

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