[OPLINTECH] Envisionware Cloud Nine Feedback

Thu Oct 19 10:59:43 EDT 2023

We're in the process of moving to Princh. Only downside is that they are in the middle of moving to a new payment processor (their old one was in Europe so depending on bank policy the transactions could get flagged as possibly fraudulent which is what happened when we tested w our in house one), and its taking a while for the switchover but they've let me keep the software for no cost during the changeover and have always been really responsive even though we haven't been paying them at all for a few months while they work this whole thing out. Our print vendor tried it out and said it was better than their papercut solutions and told us just to go w Princh which speaks to how well the software works. Thanks Larry

[photo]
Larry Ritchie
IT Manager, Tuscarawas County Public Library System

Office: 330.364.4474 ext 235

Cell: 330-983-6941

lritchie at tusclibrary.org

www.tusclibrary.org

121 Fair Avenue NW, New Philadelphia, OH 44663

________________________________
From: OPLINTECH <oplintech-bounces at lists.oplin.org> on behalf of Chad Neeper via OPLINTECH <oplintech at lists.oplin.org>
Sent: Thursday, October 19, 2023 10:53 AM
To: oplintech at lists.oplin.org <oplintech at lists.oplin.org>
Subject: Re: [OPLINTECH] Envisionware Cloud Nine Feedback

No opinion on Envisionware vs PC Res...we use Libki (open source) at our few libraries that want/need reservation software.

WRT Princh, however, we have two libraries that use it. One set it up and manage it on their own and we (as their outsourced network administrators) have actually had little dealings with it at that library. The other library, however, we've been intimately involved in the process from start to production with the exception of financial (fees to and receipts from Princh). As a pro-library advocate and IT person, I most definitely approve of Princh as a company and product. Princh's product was developed specifically for libraries, not with libraries as an afterthought and added revenue stream. They even have good ready-made signs/flyers telling patrons how to print to the library's printers. All you have to do is print them out and conspicuously post them. From a patron perspective, printing is straightforward, pretty simple, and with multiple payment options, including cash at desk. From a staff perspective, staff administration is straightforward and simple. They've focused on doing just one thing well and they've succeeded from what's I've experienced. It's a Danish company and I get the sense that they're a relatively small and closely knit team (maybe 20 people or less?) They have no problems at all communicating in English and during our normal business hours. Their communication during our initial evaluation period was extremely easy and flexible/accommodating and with virtually no sales pressure. Initial installation/setup was also very easy and fast. Their technical support has been responsive, even though some of the root causes of issues we've experienced have been not actually been caused by the Princh software. Reliability of the Princh software has been stellar. We've had almost no problems at all with the Princh software. It "just works". (Unfortunately, this library frequently has "printing problems" that appear to be Princh-related but that are in fact not at all related to Princh. So I try to make it very clear to the staff that Princh actually has nothing at all to do with the "printing problems", which are 100% unrelated. Credit/blame where credit/blame is due!)

I don't say this often or lightly, but Princh is a company I have no problems at all with in recommending for libraries. That's NOT to say that Princh is the right solution for every library. But if what they are offering meets your needs, then they should definitely be on your list of companies/products to evaluate. Two thumbs up.

Regarding the second half of your Princh question, we have the Princh client installed on the library's patron computers and the staff keep the web admin console open in a tab on their circ desk computers. All public printing goes to a single robust copier at the circ desk. Patrons I think probably mostly pay with cash at the desk, but they have the option for credit card. I think Princh collects online payments and makes a single deposit to the library each month. (But I don't pay attention/care about that side of things, so grain of salt.) Patrons are also welcome to print via their mobile devices from inside or outside the library. I can verify that it works well/easily enough from my own mobile device, but couldn't say how often patrons actually use the service. The library currently doesn't use the tablet-based self-release station, although that's the plan...eventually. I've tested it on an old decommissioned Android tablet and it worked fine. Just waiting on the library to decide when they want to move the copier about 2 feet...from the staff side of the circ desk's half-wall to the public side!

2 cents,
Chad
______________________________
Chad Neeper
Senior Systems Engineer

Level 9 Networks
740-548-8070 (voice)
866-214-6607 (fax)

Full IT/Computer consulting services -- Specialized in public libraries

On Thu, Oct 19, 2023 at 8:28 AM Hamman, Jeremy via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>> wrote:
Good morning,

Anyone out there using Envisionware Cloud Nine as a replacement of onsite PC Reservation?  How has the journey been?

We are also beta testing Princh as a potential replacement for LPT1 and mobile print if anyone has any production experience as well and how do you use it?

Thanks,

Jeremy Hamman
Systems Manager
Greene County Public Library
76 E Market St
Xenia, OH 45385
(937) 736-7066

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