[OPLINTECH] Creative Cloud for Public Use Issue

Wed Aug 27 12:46:03 EDT 2025

Thanks, Sam – that’s very useful. At this point I’m pursuing this with the contact at Adobe that Dave shared with me, but if that doesn’t work out then I’ll try the information you shared.

Phil

Phil Shirley
IT Manager
Cuyahoga Falls Library
p. 330.928.2117 x109 e. pshirley at fallslibrary.org<mailto:pshirley at fallslibrary.org>
www. fallslibrary.org a. 2015 Third Street, Cuyahoga Falls, OH 44221
[cid:image001.png at 01DC1750.86009580]<https://www.facebook.com/fallslibrary/>   [cid:image002.png at 01DC1750.86009580] <https://www.instagram.com/fallslibrary/>

From: Sam Lewis <slewis at worthingtonlibraries.org>
Sent: Wednesday, August 27, 2025 12:38 PM
To: Tim Laino <tim.laino at wadsworthlibrary.com>; Phil Shirley <pshirley at fallslibrary.org>
Cc: oplintech at lists.oplin.org
Subject: RE: [OPLINTECH] Creative Cloud for Public Use Issue

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We use device-based licenses for our patron PCs that have the Adobe Creative Cloud suite. When launching an Adobe application, patrons are prompted that they are using a shared device and that they need to sign in with their own (free) Adobe account to continue. We previously did use user-based licenses for these, but we did not have a way to limit the Adobe Cloud storage of that user which would then persist between sessions, exactly the issue you are describing.

We are not a 501(c)(3) organization. In order to get Adobe to consider us Academic, we ended up providing our “government affirmation letter” from the IRS. They did ask for a 501(c)(3) certificate, so I would think that would be enough. This was back in 2021. It started with a chat on Adobe’s website, and eventually I got a direct email address - pamathur at adobe.com<mailto:pamathur at adobe.com>. Since then, we have not had to have any interaction with Adobe directly as we do purchase our renewals (and additional licenses) through CDWG – these device-based licenses as well as some user-based licenses for staff. In particular, the Adobe SKU that we use for device-based licenses is 65297205BB02A12 (new) and 65297198BB02A12 (renewal).

Sam Lewis
Systems Administrator

From: OPLINTECH <oplintech-bounces at lists.oplin.org<mailto:oplintech-bounces at lists.oplin.org>> On Behalf Of Tim Laino via OPLINTECH
Sent: Wednesday, August 27, 2025 11:49
To: Phil Shirley <pshirley at fallslibrary.org<mailto:pshirley at fallslibrary.org>>
Cc: oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>
Subject: Re: [OPLINTECH] Creative Cloud for Public Use Issue

Phil,

Have you looked at CDWG? I'm happy to share our rep's information with you if you are not set up on that platform.

https://www.cdwg.com/<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.cdwg.com_&d=DwMGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=uvtPDr9aeblt6N-L3fYJJW9cJaX9gkNGUUtApq4XI68&m=H_TpNF9Med_en87yuhEDRzTWC_74MfcgtRykUObPvLJbkRY4-gNA1S1uAicIh014&s=mYA4fB1VgfX_TjCTfgxZvJ3gVd0ve2D0TPGivu4gNs4&e=>

Best,

Tim

Tim Laino, Manager, Systems & Technology Services
Wadsworth Public Library
132 Broad Street
Wadsworth, OH 44281
330-335-2600

On Wed, Aug 27, 2025 at 10:26 AM Phil Shirley via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>> wrote:
I was trying to get a price for a shared device license for the one public computer that we have Adobe Creative Cloud on. Right now, we have a regular license that we got through a TechSoup discount. A shared device license seems more private, without access to save things in the cloud so that other patrons might find them there.

I person I chatted with on the Adobe web site said that shared device licenses were available only to educational institutions.

Is there somewhere I can buy shared device licenses for Adobe Creative Cloud for my 501(c)(3) public library?

Phil

Phil Shirley
IT Manager
Cuyahoga Falls Library
p. 330.928.2117 x109 e. pshirley at fallslibrary.org<mailto:pshirley at fallslibrary.org>
www. fallslibrary.org<https://urldefense.proofpoint.com/v2/url?u=http-3A__fallslibrary.org_&d=DwMGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=uvtPDr9aeblt6N-L3fYJJW9cJaX9gkNGUUtApq4XI68&m=H_TpNF9Med_en87yuhEDRzTWC_74MfcgtRykUObPvLJbkRY4-gNA1S1uAicIh014&s=6654OZ1eML_YS6S5Zyqw_zguRoolAARpz0dEoSayfA4&e=> a. 2015 Third Street, Cuyahoga Falls, OH 44221
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From: OPLINTECH <oplintech-bounces at lists.oplin.org<mailto:oplintech-bounces at lists.oplin.org>> On Behalf Of JAN BERGER via OPLINTECH
Sent: Thursday, July 14, 2022 1:21 PM
To: oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>; Andrew Bush <BushA at wtcpl.org<mailto:BushA at wtcpl.org>>; Dave Popeck <popeck at mcdl.info<mailto:popeck at mcdl.info>>
Subject: Re: [OPLINTECH] Creative Cloud for Public Use Issue

Similar to Dave:

We lock the computers with Deep Freeze and use Shared Device licensing for the Creative Cloud computers.

We originally just had the Guest account turned on and required folks to store their work on a USB drive or just log in to their iCloud. The guest account iCloud combination let's them use the Mac and Creative Cloud but does not give them access to anything staff might be working on.

Adding Deep Freeze so it is simpler for everyone.

[cid:image003.jpg at 01DC1750.86009580]  Jan M. Berger, MLIS (she, her, hers), IT Coordinator
Lebanon Public Library, 101 South Broadway St, Lebanon, OH 45036

lebanonlibrary.org<https://urldefense.proofpoint.com/v2/url?u=https-3A__link.edgepilot.com_s_ca895f10_tXl8teVBtkusiKxoHZl7DA-3Fu-3Dhttp-3A__lebanonlibrary.org_&d=DwMGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=uvtPDr9aeblt6N-L3fYJJW9cJaX9gkNGUUtApq4XI68&m=H_TpNF9Med_en87yuhEDRzTWC_74MfcgtRykUObPvLJbkRY4-gNA1S1uAicIh014&s=CDSzK6dHd09GCC071b9PdAWraiedqVgikRBQoc5MAZM&e=>   |   513-932-2665   |   on YouTube<https://urldefense.proofpoint.com/v2/url?u=https-3A__link.edgepilot.com_s_77548a2b_oyN4iSlW40K-5FK9NMPJM8rQ-3Fu-3Dhttps-3A__www.youtube.com_channel_UCFjx67gUaD05tL6EPTFnw7w&d=DwMGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=uvtPDr9aeblt6N-L3fYJJW9cJaX9gkNGUUtApq4XI68&m=H_TpNF9Med_en87yuhEDRzTWC_74MfcgtRykUObPvLJbkRY4-gNA1S1uAicIh014&s=Hy5jemhAbhqxWZgddkDEPYAZwbHtN_I77AbUM__M498&e=>

________________________________
From: OPLINTECH <oplintech-bounces at lists.oplin.org<mailto:oplintech-bounces at lists.oplin.org>> on behalf of Dave Popeck via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
Sent: Thursday, July 14, 2022 11:36 AM
To: oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org> <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>; Andrew Bush <BushA at wtcpl.org<mailto:BushA at wtcpl.org>>
Subject: Re: [OPLINTECH] Creative Cloud for Public Use Issue

We lock the computers with Deep Freeze and use Shared Device licensing for the Creative Cloud computers, which requires users to sign into a free account.

Dave Popeck

Virtual Services Coordinator

Medina Library, Medina County District Library

210 S. Broadway St., Medina, OH 44256

330-722-6235 x 2954

mcdl.info<https://urldefense.proofpoint.com/v2/url?u=https-3A__link.edgepilot.com_s_98dfc174_4LBHA3W9MkirWzDj3vGTug-3Fu-3Dhttps-3A__nam11.safelinks.protection.outlook.com_-3Furl-3Dhttps-25253A-25252F-25252Fmcdl.info-25252F-2526data-3D05-25257C01-25257Cjanberger-252540lebanonlibrary.org-25257C963ba84b503144ef0be808da65ae9171-25257C531bfe862c884b39a921c31c01a96273-25257C1-25257C0-25257C637934097701674334-25257CUnknown-25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-25253D-25257C3000-25257C-25257C-25257C-2526sdata-3DyP39GwAjLMb9U2I0dQZvBGK7vH-25252BwOxPWYKb68xGA75U-25253D-2526reserved-3D0&d=DwMGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=uvtPDr9aeblt6N-L3fYJJW9cJaX9gkNGUUtApq4XI68&m=H_TpNF9Med_en87yuhEDRzTWC_74MfcgtRykUObPvLJbkRY4-gNA1S1uAicIh014&s=l6dtdUfZ1f57AjovTCIb-_R24N5xI0P9GX7Ajwkt4BU&e=>

[cid:image004.png at 01DC1750.86009580]

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From: OPLINTECH <oplintech-bounces at lists.oplin.org<mailto:oplintech-bounces at lists.oplin.org>> on behalf of Andrew Bush via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
Sent: Thursday, July 14, 2022 11:31 AM
To: oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org> <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
Subject: [OPLINTECH] Creative Cloud for Public Use Issue

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Good morning everyone,

I’m emailing you all with an issue we are having with Adobe Creative Cloud on a Mac for public use and hoping someone could provide a solution.

We currently use regular Creative Cloud accounts and we were going to use one of them for the Mac.

The issue we found that once we signed into Creative Cloud, the public user would be able to see all the back end information with the account like payment and invoices. It also looks like they can also start a subscription to Adobe Stock or purchase individual Adobe Stock items.

Has anyone else experienced this issue and what did you do to resolve it?

I appreciate any info.

Thanks

Andrew

----------

Andrew Bush

Information Technology Specialist

Warren-Trumbull County Public Library

P: 330-399-8807 ext 141

E: busha at wtcpl.org<mailto:busha at wtcpl.org>

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