[Seo-circ] [SEO-Members] [OPLINLIST] Laptop lending policies

Tue Dec 7 10:57:13 EST 2021

We've been lending for about 3 years and we have lost more than 50.
probably closer to 70.  We are currently leading between 50-60 at any given
time.

*Penny Neubauer | Director*
Ashtabula County District Library
4335 Park Ave, Ashtabula, OH 44004
440.990.2322 (office)
www.acdl.info
Ashtabula Branch 440.997.9341 | Geneva Branch 440.466.4521
*Gather, Read, Discover, Transform*

*ACDL: Creating Community, Changing Lives!*

On Tue, Dec 7, 2021 at 10:35 AM Chris Kincaid <ckincaid at nctlib.org> wrote:

> In the past 4 year or so, we've only had 2 hotspots fail to return. We
> have had several units fried by power surges, but that isn't really the
> patron's fault, so we just ate the loss.  I agree with Matthew, it's more a
> nuisance than a major problem.
>
> Chris Kincaid
> Assistant Director
> Newcomerstown Public Library
>
> 740.498.8228
> ckincaid at nctlib.org
> ------------------------------
> *From:* Matthew Kinsey <matt at guernseycountylibrary.org>
> *Sent:* Tuesday, December 7, 2021 10:10 AM
> *To:* Penny Neubauer <pneubauer at acdl.info>
> *Cc:* CJ Stephens <cstephens at crcpl.org>; Suzanne Weber <
> sweber at lakewoodpubliclibrary.org>; seo-circ at lists.oplin.org <
> seo-circ at lists.oplin.org>; seo-members at lists.oplin.org <
> seo-members at lists.oplin.org>; Chris Kincaid <ckincaid at nctlib.org>
> *Subject:* Re: [SEO-Members] [OPLINLIST] Laptop lending policies
>
> We have not, to date, lost any Chromebook kits, though I think once we did
> have to threaten enforcement action beyond loss of borrowing privileges.
> The nag screen seems to get results. We have lost a number of hotspots, but
> considering mobile service can be disabled and ported to a replacement
> device, I think that is more of a nuisance than a major problem.
>
> Matthew Kinsey
> IT Coordinator
> Guernsey County District Public Library
>
>
>
> ---- On Tue, 07 Dec 2021 09:35:01 -0500 *Penny Neubauer
> <pneubauer at acdl.info <pneubauer at acdl.info>>* wrote ----
>
> Unfortunately, charging for the replacement of the device is, too often,
> not a deterrent to the return of diabled devices as simple as a hotspot.
> For those of you who have been circulating for a while. What is your loss
> rate?
>
> *Penny Neubauer | Director*
> Ashtabula County District Library
> 4335 Park Ave, Ashtabula, OH 44004
> 440.990.2322 (office)
> www.acdl.info
> Ashtabula Branch 440.997.9341 | Geneva Branch 440.466.4521
> *Gather, Read, Discover, Transform*
>
> *ACDL: Creating Community, Changing Lives!*
>
>
> On Tue, Dec 7, 2021 at 9:31 AM CJ Stephens <cstephens at crcpl.org> wrote:
>
> ***Following up on James’ information about our Chromebook lending
> program.***
>
>
>
> We currently have 36 Chromebooks that we lend out to the public. From the
> technical side of things we registered our domain with Google and use the
> Google Admin Center to manage our Chromebooks, once the devices are
> provisioned and enrolled under our domain we have the ability to disable
> the device remotely which then makes the device unable to be used until we
> re-enable the unit. Once this is done and the Chromebook connects to the
> internet they receive a message telling them to return the device or they
> will be charged for the replacement of the device. This also renders the
> device useless to them as they cannot even use it in Guest Mode.
>
>
>
> Using the Google Admin Center we are able to prevent the device from being
> ‘Powerwashed’ (formatted) and force re-enrollment if they attempt to wipe
> the device in any way because the serial number of the device is registered
> with our domain.
>
>
>
> Lastly, the devices are managed by our department so we were able to have
> SEO setup custom reports that sends us an email each time we have a hold
> for a device so that we know which of our locations the Chromebook needs to
> be sent to for pickup and another that tells us when an item goes lost so
> that we can disable the device remotely.
>
>
>
> If you have any other questions about our process feel free to contact me
> and I’ll be glad to provide further information.
>
>
>
> Thanks,
>
>
>
> *CJ Stephens*
>
> Information Technology Manager
>
> Chillicothe & Ross County Public Library
>
> (740)702-4116 | cstephens at crcpl.org
>
> [image: crcpl-310x90] <http://www.crcpl.org/>
>
>
>
> *From:* OPLINLIST <oplinlist-bounces at lists.oplin.org> *On Behalf Of *Chris
> Kincaid via OPLINLIST
> *Sent:* Monday, December 6, 2021 5:06 PM
> *To:* Suzanne Weber <sweber at lakewoodpubliclibrary.org>; Penny Neubauer <
> pneubauer at acdl.info>
> *Cc:* seo-circ at lists.oplin.org; oplinlist at lists.oplin.org;
> seo-members at lists.oplin.org
> *Subject:* Re: [OPLINLIST] Laptop lending policies
>
>
>
> Linux allows you to set up guest sessions that do not save any information
> and reverts it to its template upon logout. You can use another profile as
> its template. This keeps staff from needing to do more than restart the
> machine after each in-library use. The template and the Linux Admin need
> strong passwords! See http://dashohoxha.fs.al/linux-guest-account/ for
> steps on how to set this up. Note: it only works with lightdm window
> manager.
>
>
>
> If you are using a Chromebook that's tethered to a hotspot, you should
> be able to lock the Chromebook remotely after a certain checkout period as
> long as it is connected to the Internet. Unfortunately, it's easy enough to
> reimage the device if the patron knows their stuff. I've had hotspots even
> return with strange software flashed on them!
>
>
>
> I hope this helps,
>
>
>
> Chris Kincaid
> Assistant Director
> Newcomerstown Public Library
>
> 740.498.8228
> ckincaid at nctlib.org
> ------------------------------
>
> *From:* OPLINLIST <oplinlist-bounces at lists.oplin.org> on behalf of Penny
> Neubauer via OPLINLIST <oplinlist at lists.oplin.org>
> *Sent:* Monday, December 6, 2021 12:58 PM
> *To:* Suzanne Weber <sweber at lakewoodpubliclibrary.org>
> *Cc:* seo-circ at lists.oplin.org <seo-circ at lists.oplin.org>;
> oplinlist at lists.oplin.org <oplinlist at lists.oplin.org>;
> seo-members at lists.oplin.org <seo-members at lists.oplin.org>
> *Subject:* Re: [OPLINLIST] Laptop lending policies
>
>
>
> This is something we have considered on numerous occasions. Our biggest
> concern is, what incentive is there to return them?  We can't get folks to
> return hotspots -- how in the world would we get them to return
> something like a laptop or chrome book? What am I missing?
>
> Penny
>
>
>
> *Penny Neubauer | Director*
> Ashtabula County District Library
> 4335 Park Ave, Ashtabula, OH 44004
> 440.990.2322 (office)
> www.acdl.info
>
> Ashtabula Branch 440.997.9341 | Geneva Branch 440.466.4521
> *Gather, Read, Discover, Transform*
>
> *ACDL: Creating Community, Changing Lives!*
>
>
>
>
>
> On Mon, Dec 6, 2021 at 12:50 PM Suzanne Weber via OPLINLIST <
> oplinlist at lists.oplin.org> wrote:
>
> Hi Heather!
>
> It's great that you got funding for this.
>
> We've been loaning out Chromebooks for over a year now.
>
>
>
> We have 12 total that patrons can check out and use in the library.
>
> At this point there is no limit on how long they can have it checked out
> for.
>
> We average about 400 checkouts per month.
>
> Once the Chromebook is returned, a staff member sanitizes it and then does
> a "powerwash" to reset it back to factory settings so that no personal
> information is kept from the previous user.
>
>
>
> I hope this helps!
>
> Suzanne
>
>
>
> I hope this helps.
>
>
>
>
>
>
>
> On Mon, Dec 6, 2021 at 9:00 AM Heather Patten via OPLINLIST <
> oplinlist at lists.oplin.org> wrote:
>
> Good morning,
>
> Our library received funding through the ECF to provide laptop lending. If
> you provide this program, please share your policies and procedures. Any
> advice or guidance (tips or problems you have encountered with laptop
> lending) would be greatly appreciated.
>
>
>
> --
>
> Best Regards
>
>
>
> Heather Patten, Assistant Director
>
> Brown County Public Library
>
> Mt. Orab Library-Manager
>
> 613 S. High St.
> Mt. Orab, OH
>
> 45154
>
> 937-444-1414
>
>
>
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>
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>
>
>
> --
>
> *Suzanne Weber*
>
> *Manager, Public Services*
>
> *Lakewood Public Library*
>
> *15425 Detroit Avenue *
>
> *Lakewood, Ohio 44107*
>
> *(216) 226-8275,  ext. 117*
>
>
>
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> http://lists.oplin.org/mailman/listinfo/oplinlist
>
> ****** OPLIN offers a free service that allows libraries to send
> notification messages directly to patrons' cellphones--at NO cost to you!
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>
> --
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> SEO-Members at lists.oplin.org
> http://lists.oplin.org/mailman/listinfo/seo-members
>
>
>
>
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