[Seo-circ] In Transit Maintenance Reminder

[bmichel at library.ohio.gov]

Required Monthly In Transit Report

The list of My Items Intransit Longer Than 21 Days has been delivered to your WorkFlows logins and can be viewed in Finish Reports.

The report is best viewed using Excel. Instructions on viewing reports in Excel can be view here<https://support.servingeveryohioan.org/support/solutions/articles/69000197561-viewing-reports-in-microsoft-excel>.


  *   Please check your shelves for these items. Check in any items found.
  *   If not found, contact the library the item is in transit to/from to see if the item is on their shelves.

If the item has been in transit for over 30 days, SEO recommends submitting a claim with STAT Courier. To file a claim:

  *   Submit the State Library of Ohio's Delivery Customer Service Form<https://library.ohio.gov/services-for-libraries/statewide-delivery/statewide-delivery-customer-service/>.
  *   Complete the STAT Courier Claim Form<https://library.ohio.gov/documents/statform/> and e-mail it to tagee at stat-courier.com<mailto:tagee at stat-courier.com> or fax to 636-561-4059.
  *   After submitting your claim forms, please check the item out to your XYZMISSING user, where XYZ is your library code.


Damaged Items

If your item is returned damaged, please complete a STAT Courier claim. If another library's item is received damaged, check the item out to the DAMAGED user with a note about the damage.

To file a claim:

  *   Submit the State Library of Ohio's Delivery Customer Service Form<https://library.ohio.gov/services-for-libraries/statewide-delivery/statewide-delivery-customer-service/>.
  *   Complete the STAT Courier Claim Form<https://library.ohio.gov/documents/statform/> and e-mail it to tagee at stat-courier.com<mailto:tagee at stat-courier.com> or fax to 636-561-4059.
  *   After completing the form, check the item out to your XYZMENDING or XYZDISCARD user, where XYZ is your library code.


If you need assistance with the monthly In Transit Report, please contact the SEO at 1-877-552-4262 or by opening a support ticket at http://support.servingeveryohioan.org.

Thank you for your cooperation,
The SEO Symphony WorkFlows Team


Brenda Michel
Library Information Services
SEO Service Center
State Library of Ohio
40780 Marietta Rd Caldwell Ohio 43724
Phone: 740-783-5705    1-877-552-4262
Fax: 740-783-3203     800-446-4804
http://servingeveryohioan.org

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