From JMiley at library.ohio.gov  Mon Jun  3 08:49:02 2024
From: JMiley at library.ohio.gov (JMiley at library.ohio.gov)
Date: Mon, 3 Jun 2024 12:49:02 +0000
Subject: [SEO-PatronPoint] Patron Point E-Mails Being Resent
Message-ID: <PH0PR09MB8075C2B26A47155FBBDC381BE4FF2@PH0PR09MB8075.namprd09.prod.outlook.com>

Good morning,

Beginning today at 7:50, some e-mails through the Patron Point interface started to be resent although the scheduled time has passed.

The SEO Team has notified Patron Point support.

Once we know more, we will follow up.


[cid:image001.png at 01DAB592.E18D56C0]
Jay Miley
Customer Service & Library System Manager

State Library of Ohio
SEO Service Center
40780 Marietta Rd.
P.O. Box 185
Caldwell, OH 43724

Phone: 1-877-552-4262 x202
Email: jmiley at library.ohio.gov<mailto:jmiley at library.ohio.gov>

[cid:image002.png at 01DAB592.E18D56C0]<https://outlook.office365.com/owa/calendar/SEOConsortium at ohiodas.onmicrosoft.com/bookings/>


https://servingeveryohioan.org/





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From JMiley at library.ohio.gov  Mon Jun  3 15:10:44 2024
From: JMiley at library.ohio.gov (JMiley at library.ohio.gov)
Date: Mon, 3 Jun 2024 19:10:44 +0000
Subject: [SEO-PatronPoint] Update: Patron Point E-Mails Being Resent
In-Reply-To: <PH0PR09MB8075C2B26A47155FBBDC381BE4FF2@PH0PR09MB8075.namprd09.prod.outlook.com>
References: <PH0PR09MB8075C2B26A47155FBBDC381BE4FF2@PH0PR09MB8075.namprd09.prod.outlook.com>
Message-ID: <PH0PR09MB80757D11D6E0DA818BA49AD3E4FF2@PH0PR09MB8075.namprd09.prod.outlook.com>

Patron Point has provided an update on this issue:


We had a system update earlier today that may have disrupted your service and caused old e-mails to be sent in duplicate to patrons who share an e-mail address.

We are aware of the problem and are actively working on resolving the issue.

Further communication on this issue will be forthcoming shortly.

I apologize for the inconvenience.
Best,

[cid:image001.png at 01DAB5C8.339F5E60]
Jay Miley
Customer Service & Library System Manager

State Library of Ohio
SEO Service Center
40780 Marietta Rd.
P.O. Box 185
Caldwell, OH 43724

Phone: 1-877-552-4262 x202
Email: jmiley at library.ohio.gov<mailto:jmiley at library.ohio.gov>

[cid:image003.png at 01DAB5C8.339F5E60]<https://outlook.office365.com/owa/calendar/SEOConsortium at ohiodas.onmicrosoft.com/bookings/>


https://servingeveryohioan.org/







From: SEO-PatronPoint <seo-patronpoint-bounces at lists.oplin.org> On Behalf Of JMiley--- via SEO-PatronPoint
Sent: Monday, June 3, 2024 8:49 AM
To: JMiley--- via SEO-PatronPoint <seo-patronpoint at lists.oplin.org>
Subject: [SEO-PatronPoint] Patron Point E-Mails Being Resent

Good morning,

Beginning today at 7:50, some e-mails through the Patron Point interface started to be resent although the scheduled time has passed.

The SEO Team has notified Patron Point support.

Once we know more, we will follow up.


[cid:image001.png at 01DAB5C8.339F5E60]
Jay Miley
Customer Service & Library System Manager

State Library of Ohio
SEO Service Center
40780 Marietta Rd.
P.O. Box 185
Caldwell, OH 43724

Phone: 1-877-552-4262 x202
Email: jmiley at library.ohio.gov<mailto:jmiley at library.ohio.gov>

[cid:image004.png at 01DAB5C8.339F5E60]<https://outlook.office365.com/owa/calendar/SEOConsortium at ohiodas.onmicrosoft.com/bookings/>


https://servingeveryohioan.org/









CAUTION: This is an external email and may not be safe. If the email looks suspicious, please do not click links or open attachments and forward the email to csc at ohio.gov <mailto:csc at ohio.gov> or click the Phish Alert Button if available.


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