[SEO-Updates] Resolved: WorkFlows Indexing, Hat Wrapper, Record Locked Errors

[JMiley at library.ohio.gov]

The index issue has been resolved.

In addition, the BLUEcloud Analytics extract was successful and the data now is up-to-date.

Have a good weekend,


[cid:image001.png at 01D856E1.38478070]
Jay Miley
Library Customer Services Manager, SEO Service Center
State Library of Ohio
40780 Marietta Road, Caldwell, Ohio 43724
Phone: 1-877-552-4262
Fax: 1-800-446-4804
servingeveryohioan.org




From: SEO-Updates <seo-updates-bounces at lists.oplin.org> On Behalf Of JMiley at library.ohio.gov
Sent: Thursday, April 21, 2022 8:28 AM
To: seo-updates at lists.oplin.org; seo-bcanalytics at lists.oplin.org
Subject: [SEO-Updates] Update: WorkFlows Indexing, Hat Wrapper, Record Locked Errors

Hello, all.

The Symphony Workflows indexing problem will continue into today.

Also due to the indexing, the BlueCloud Analytics extract did not occur last night, so data in BCA will be two days behind.

Thank you for your patience,

[cid:image002.png at 01D856E1.38478070]
Jay Miley
Library Customer Services Manager, SEO Service Center
State Library of Ohio
40780 Marietta Road, Caldwell, Ohio 43724
Phone: 1-877-552-4262
Fax: 1-800-446-4804
servingeveryohioan.org



From: Miley, Jay
Sent: Wednesday, April 20, 2022 9:27 AM
To: seo-updates at lists.oplin.org<mailto:seo-updates at lists.oplin.org>
Subject: WorkFlows Indexing, Hat Wrapper, Record Locked Errors

[cid:image002.jpg at 01D48731.708A0DF0]

Greetings SEO Members,

We are currently experiencing an indexing problem in Symphony WorkFlows where certain titles cannot be accessed, checked out, and/or searched.  You may receive such errors as


  *   Hat wrapper error
  *   Heading keys need to be indexed first
  *   Bibliographic record is locked for text update
  *   Duplicate entries
  *   Inaccurate Item Group Editor results

SirsiDynix is aware of this indexing issue and is currently working on re-indexing these titles.  We will notify everyone via the listserv once the problem has been corrected.

Cheers,

The SEO Team<https://servingeveryohioan.org/meet-our-team/>


[cid:image004.png at 01D856E1.38478070]
Jay Miley
Library Customer Services Manager, SEO Service Center
State Library of Ohio
40780 Marietta Road, Caldwell, Ohio 43724
Phone: 1-877-552-4262
Fax: 1-800-446-4804
servingeveryohioan.org





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