From jbond at library.ohio.gov  Thu Jun 11 10:43:12 2026
From: jbond at library.ohio.gov (jbond at library.ohio.gov)
Date: Thu, 11 Jun 2026 14:43:12 +0000
Subject: [SEO-Updates] SEO Service Center closure for Friday, June 19th,
 Juneteenth holiday
Message-ID: <SJ0PR09MB69420882490350CD4F60C32D971B2@SJ0PR09MB6942.namprd09.prod.outlook.com>

The SEO Service Center will be closed on Friday, June 19, 2026, in observance of the Juneteenth holiday. The system will remain available for normal use.


  *   If you experience issues accessing the system, please call SEO to reach the on-call manager.
  *   For non-emergency inquiries, you may submit a ticket through the SEO Support System at https://support.servingeveryohioan.org or email support at servingeveryohioan.org<mailto:support at servingeveryohioan.org>.

Regular staff support will resume on Monday, June 22nd, at 8:00 a.m.


[cid:image001.png at 01DCF98C.67CAE4C0]

Janice Bond
Administrative Services & Billing Professional
State Library of Ohio

SEO Library Consortium
40780 Marietta Road
Caldwell, OH  43724
T: 1.877.552.4262  ext 209
jbond at library.ohio.gov<mailto:jbond at library.ohio.gov>
https://support.servingeveryohioan.org/support/home

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.oplin.org/pipermail/seo-updates/attachments/20260611/23f5f5b9/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 20266 bytes
Desc: image001.png
URL: <http://lists.oplin.org/pipermail/seo-updates/attachments/20260611/23f5f5b9/attachment.png>

From mpost at library.ohio.gov  Mon Jun 15 10:20:18 2026
From: mpost at library.ohio.gov (mpost at library.ohio.gov)
Date: Mon, 15 Jun 2026 14:20:18 +0000
Subject: [SEO-Updates] WorkFlows Indexing, Hat Wrapper, Record Locked Errors
Message-ID: <SJ0PR09MB9953DB7DC30FB5E40A1F07878FE62@SJ0PR09MB9953.namprd09.prod.outlook.com>

[cid:image002.jpg at 01D48731.708A0DF0]



Greetings SEO Members,



We are currently experiencing an indexing problem in Symphony WorkFlows where certain titles cannot be accessed, checked out, and/or searched.  You may receive such errors as



  *   Hat wrapper error
  *   Heading keys need to be indexed first
  *   Bibliographic record is locked for text update



We had some indexing reports run longer than usual this morning and everything is still catching up.  We are working on getting these titles re-indexed.



Regards,


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.oplin.org/pipermail/seo-updates/attachments/20260615/9ebe94a1/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Outlook-cid_image0.jpg
Type: image/jpeg
Size: 13231 bytes
Desc: Outlook-cid_image0.jpg
URL: <http://lists.oplin.org/pipermail/seo-updates/attachments/20260615/9ebe94a1/attachment.jpg>

From mpost at library.ohio.gov  Tue Jun 16 08:38:05 2026
From: mpost at library.ohio.gov (mpost at library.ohio.gov)
Date: Tue, 16 Jun 2026 12:38:05 +0000
Subject: [SEO-Updates] WorkFlows Indexing, Hat Wrapper,
 Record Locked Errors - TUESDAY UPDATE
In-Reply-To: <SJ0PR09MB9953DB7DC30FB5E40A1F07878FE62@SJ0PR09MB9953.namprd09.prod.outlook.com>
References: <SJ0PR09MB9953DB7DC30FB5E40A1F07878FE62@SJ0PR09MB9953.namprd09.prod.outlook.com>
Message-ID: <SJ0PR09MB9953964A4E703EDE7631DD868FE52@SJ0PR09MB9953.namprd09.prod.outlook.com>

Morning SEO Members,



We are still experiencing an indexing problem in Symphony WorkFlows where certain titles cannot be accessed, checked out, and/or searched.  You may receive such errors as



  *   Hat wrapper error
  *   Heading keys need to be indexed first
  *   Bibliographic record is locked for text update



SirsiDynix is aware of the issue and we will notify everyone via the listserv once we have more details.


Regards,



[cid:f8086c9f-ca4e-4f04-b75a-25e88bbd9404]



Michael Postlethwait

Application and Integrations Specialist

State Library of Ohio

SEO Service Center

40780 Marietta Rd.

P.O Box 185

Caldwell, OH 43724

Phone: 1-877-552-4262 x225

mpost at library.ohio.gov<mailto:mpost at library.ohio.gov>

https://www.servingeveryohioan.org<https://www.servingeveryohioan.org/>



________________________________
From: Postlethwait, Michael <mpost at library.ohio.gov>
Sent: Monday, June 15, 2026 10:20 AM
To: dwinland--- via SEO-Updates <seo-updates at lists.oplin.org>
Subject: WorkFlows Indexing, Hat Wrapper, Record Locked Errors


[cid:image002.jpg at 01D48731.708A0DF0]



Greetings SEO Members,



We are currently experiencing an indexing problem in Symphony WorkFlows where certain titles cannot be accessed, checked out, and/or searched.  You may receive such errors as



  *   Hat wrapper error
  *   Heading keys need to be indexed first
  *   Bibliographic record is locked for text update



We had some indexing reports run longer than usual this morning and everything is still catching up.  We are working on getting these titles re-indexed.



Regards,


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.oplin.org/pipermail/seo-updates/attachments/20260616/d3fcd5d1/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Outlook-hzbe4dda.png
Type: image/png
Size: 20266 bytes
Desc: Outlook-hzbe4dda.png
URL: <http://lists.oplin.org/pipermail/seo-updates/attachments/20260616/d3fcd5d1/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Outlook-cid_image0.jpg
Type: image/jpeg
Size: 13231 bytes
Desc: Outlook-cid_image0.jpg
URL: <http://lists.oplin.org/pipermail/seo-updates/attachments/20260616/d3fcd5d1/attachment.jpg>

From RWoods at library.ohio.gov  Thu Jun 18 10:58:06 2026
From: RWoods at library.ohio.gov (RWoods at library.ohio.gov)
Date: Thu, 18 Jun 2026 14:58:06 +0000
Subject: [SEO-Updates] Reminder: Libraries Can Use WorkFlows Offline Mode
 During Network Outage
Message-ID: <BLAPR09MB71720CD2C179DC5E745B7AEEE8E32@BLAPR09MB7172.namprd09.prod.outlook.com>

Hello Everyone,
As a reminder, if your library is unable to connect to Symphony during the current network outage, you can continue limited circulation operations using WorkFlows Offline Mode. .
Before switching to Offline Mode, please verify that WorkFlows cannot connect using the SEO cloud backup server (cloud.backup.seolibraries.org). The backup connection may be available during service disruptions.
When using Offline Mode, SEO recommends limiting activity to:

  *   Item Checkouts
  *   New Patron Registration

Once connectivity has been restored, log back into WorkFlows as soon as possible so offline transactions can be processed and synchronized with Symphony.
Instructions for enabling and using Offline Mode can be found here: https://support.servingeveryohioan.org/support/solutions/articles/69000197505-workflows-offline-mode
If you experience any issues with Offline Mode, please contact support here at SEO.

Thank you,

Sincerely



[cid:3229c0c0-1a40-40a8-acbd-3b3aae7a16f7]



Ron Woods

Library Technology Specialist

State Library of Ohio

SEO Service Center

40780 Marietta Rd.

Caldwell, OH 43724

Phone: 1-877-552-4262 x203

rwoods at library.ohio.gov<mailto:rwoods at library.ohio.gov>

https://www.servingeveryohioan.org<https://www.servingeveryohioan.org/>



[cid:c66c6f6f-9b92-495b-aec7-06b01c326f11]<https://outlook.office.com/bookwithme/user/9c7d3a6f4ee24674b56d50de538546db at library.ohio.gov?anonymous&ep=signature>
Book time to meet with me<https://outlook.office.com/bookwithme/user/9c7d3a6f4ee24674b56d50de538546db at library.ohio.gov?anonymous&ep=signature>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.oplin.org/pipermail/seo-updates/attachments/20260618/e6b1b868/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Outlook-fqi5dtd2.png
Type: image/png
Size: 39108 bytes
Desc: Outlook-fqi5dtd2.png
URL: <http://lists.oplin.org/pipermail/seo-updates/attachments/20260618/e6b1b868/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Outlook-oy2rojvw.png
Type: image/png
Size: 528 bytes
Desc: Outlook-oy2rojvw.png
URL: <http://lists.oplin.org/pipermail/seo-updates/attachments/20260618/e6b1b868/attachment-0001.png>

