[OPLINLIST] Customer Service for People With Disabilities: a FREE webcast
Maggie Bollar
bluedogbooks@yahoo.com
Fri, 5 Sep 2003 21:43:05 -0700 (PDT)
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Forwarded from the State Library of Illinois:
>JESSE WHITE, Secretary of State and State Librarian and the Illinois State
>Library present....
>
>CUSTOMER SERVICE FOR PEOPLE WITH DISABILITIES (PWDs)
>WEBCAST
>Wednesday, September 24, 2003
>
>10:00 am to 12:00 noon CST
>
>Connect to the Internet to view this Webcast
>
>-Audrey Gorman of Access for All, former Director of the American Library
>Association's Roads to Learning Initiative, will provide an overview of
>diversity, people with disabilities (PWDs) and customer service.
>
>-Libraries want to provide the best possible service to all patrons, but
>many librarians are unsure about how to assist people with disabilities
>and other underserved groups.
>
>-This Webcast will provide comprehensive information about diversity, PWDs
>and customer service and help libraries integrate these issues into their
>daily practices.
>
>There is no charge to view this program, but you must have the latest
>version of RealPlayer installed on your PC. Directions for downloading
>RealPlayer will be sent to you via e-mail with the URL for the Webcast.
>
>Please register by Monday, September 22. The URL for this Webcast and
>directions on how to download RealPlayer will be sent to you via e-mail.
>
>To register, please send:
>
>Name
>
>Institution
>
>Mailing Address
>
>E-Mail Address
>
>to Jill Heffernan at the Illinois State Library. Jill can be reached by
>e-mail at jheffernan@ilsos.net or fax the above information to 217-782-1877.
>
>If you have questions, please call 217-782-7848.
>
>Jill Heffernan
>
>Illinois State Library
>
>300 South Second Street
>
>Springfield, Illinois 62701-1796
>
>217-782-7848 PHONE
>
>217-782-1877 FAX
>
>jheffernan@ilsos.net
--------------------
Maggie Bollar
Children's Librarian
New Carlisle Public Library
111 E. Lake Avenue
New Carlisle, Ohio 45344
937-845-3601
---------------------------------
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<DIV>Forwarded from the State Library of Illinois:</DIV>
<DIV><BR>>JESSE WHITE, Secretary of State and State Librarian and the Illinois State<BR>>Library present....<BR>><BR>>CUSTOMER SERVICE FOR PEOPLE WITH DISABILITIES (PWDs)<BR>>WEBCAST<BR>>Wednesday, September 24, 2003<BR>><BR>>10:00 am to 12:00 noon CST<BR>><BR>>Connect to the Internet to view this Webcast<BR>><BR>>-Audrey Gorman of Access for All, former Director of the American Library<BR>>Association's Roads to Learning Initiative, will provide an overview of<BR>>diversity, people with disabilities (PWDs) and customer service.<BR>><BR>>-Libraries want to provide the best possible service to all patrons, but<BR>>many librarians are unsure about how to assist people with disabilities<BR>>and other underserved groups.<BR>><BR>>-This Webcast will provide comprehensive information about diversity, PWDs<BR>>and customer service and help libraries integrate these issues into their<BR>>daily practices.<BR>><BR>>There
is no charge to view this program, but you must have the latest<BR>>version of RealPlayer installed on your PC. Directions for downloading<BR>>RealPlayer will be sent to you via e-mail with the URL for the Webcast.<BR>><BR>>Please register by Monday, September 22. The URL for this Webcast and<BR>>directions on how to download RealPlayer will be sent to you via e-mail.<BR>><BR>>To register, please send:<BR>><BR>>Name<BR>><BR>>Institution<BR>><BR>>Mailing Address<BR>><BR>>E-Mail Address<BR>><BR>>to Jill Heffernan at the Illinois State Library. Jill can be reached by<BR>>e-mail at jheffernan@ilsos.net or fax the above information to 217-782-1877.<BR>><BR>>If you have questions, please call 217-782-7848.<BR>><BR>>Jill Heffernan<BR>><BR>>Illinois State Library<BR>><BR>>300 South Second Street<BR>><BR>>Springfield, Illinois 62701-1796<BR>><BR>>217-782-7848
PHONE<BR>><BR>>217-782-1877 FAX<BR>><BR>>jheffernan@ilsos.net<BR></DIV>
<DIV>--------------------</DIV>
<DIV>Maggie Bollar </DIV>
<DIV>Children's Librarian</DIV>
<DIV>New Carlisle Public Library</DIV>
<DIV>111 E. Lake Avenue</DIV>
<DIV>New Carlisle, Ohio 45344</DIV>
<DIV>937-845-3601</DIV><p><hr SIZE=1>
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