[OPLINLIST] How do patrons see your library?
Chris Hopkins
chris@molorls.org
Wed, 24 Sep 2003 13:00:02 -0400
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Customer Interface, In Your Place
10/24/2003
9:30 AM to 12:30 PM
MOLO Regional Library System Training Center, New Philadelphia, OH
Scheduled Speaker: Michael Crumpton, Public Library of Cincinnati and
Hamilton County
How does your library communicate with patrons? What does your library
and staff say consciously (or possibly unconsciously) about your
library? Join this former store manager for Barnes & Noble in Atlanta,
and Director of Training for Wallace's College Bookstores, as we take a
closer "look" at what your library really says - including a look at
what is being said, use of terminology, training programs, behavioral
expectations, telephone standards and other interactions that
circulation staff have with patrons. Part of the twist is expanding into
the retail world, bookstores in particular, and discussing some of the
tools that have been successful there. Michael also will touch on some
of the visual elements that affect patron interaction and respond to the
competition element that some libraries feel with bookstores. Also
included will be a "best practices" type of discussion with group
contributions of ideas or suggestions. As Circulation Services Manager
for the Public Library of Cincinnati and Hamilton County, Michael brings
a retail and library point of view to the table for the benefit of
libraries as an organization.
Register on-line for this workshop at
http://www.molorls.org/ceonline/event.aspx?ID=3D25
Chris Hopkins, Program Coordinator
MOLO Regional Library System
1260 Monroe Avenue
New Philadelphia, OH 44663
Voice: 1-800-829-6656
Fax: 330-364-8537
http://www.molorls.org <http://www.molorls.org/> =20
=20
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<H2 dir=3Dltr style=3D"MARGIN-RIGHT: 0px"><SPAN =
id=3Deventtitle_lbl><FONT face=3DArial=20
color=3D#ff0000 size=3D6>Customer Interface, In Your =
Place</FONT></SPAN></H2>
<P><SPAN id=3Ddate_lbl><STRONG><FONT face=3DArial color=3D#0000ff=20
size=3D3>10/24/2003</FONT></STRONG></SPAN></P>
<P><STRONG><FONT face=3DArial><FONT color=3D#0000ff><FONT size=3D3><SPAN =
id=3Dstartt_lbl>9:30 AM</SPAN> to <SPAN id=3Dendt_lbl>12:30 =
PM</SPAN><BR><SPAN=20
id=3Dvenue_lbl>MOLO Regional Library System Training Center<SPAN=20
class=3D539325716-24092003>, New Philadelphia,=20
OH</SPAN></SPAN></FONT></FONT></FONT></STRONG></P>
<P><STRONG><FONT color=3D#0000ff><FONT face=3DArial><FONT =
size=3D3>Scheduled=20
Speaker: <SPAN id=3Dspeaker_lbl>Michael Crumpton, Public Library =
of=20
Cincinnati and Hamilton County</SPAN></FONT></FONT></FONT></STRONG></P>
<P><STRONG><FONT color=3D#0000ff><FONT face=3DArial><SPAN=20
id=3Dreglimit_lbl></SPAN></FONT></FONT></STRONG><SPAN class=3Dphighlight =
id=3Dsummary_lbl style=3D"WIDTH: 640px"><FONT face=3DArial>How does your =
library=20
communicate with patrons? What does your library and staff say =
consciously (or=20
possibly unconsciously) about your library? Join this former store =
manager for=20
Barnes & Noble in Atlanta, and Director of Training for Wallace's =
College=20
Bookstores, as we take a closer "look" at what your library really says =
-=20
including a look at what is being said, use of terminology, training =
programs,=20
behavioral expectations, telephone standards and other interactions that =
circulation staff have with patrons. Part of the twist is expanding into =
the=20
retail world, bookstores in particular, and discussing some of the tools =
that=20
have been successful there. Michael also will touch on some of the =
visual=20
elements that affect patron interaction and respond to the competition =
element=20
that some libraries feel with bookstores. Also included will be a =
“best=20
practices” type of discussion with group contributions of ideas or =
suggestions.=20
As Circulation Services Manager for the Public Library of Cincinnati and =
Hamilton County, Michael brings a retail and library point of view to =
the table=20
for the benefit of libraries as an organization.</FONT></SPAN></P>
<P><SPAN class=3D539325716-24092003><FONT face=3DArial>Register on-line =
for this=20
workshop at <A=20
href=3D"http://www.molorls.org/ceonline/event.aspx?ID=3D25">http://www.mo=
lorls.org/ceonline/event.aspx?ID=3D25</A></FONT></SPAN></P><SPAN=20
class=3D539325716-24092003>
<DIV class=3DSection1>
<P align=3Dleft><SPAN style=3D"COLOR: blue; FONT-FAMILY: Arial">Chris =
Hopkins,=20
Program Coordinator<BR>MOLO Regional Library System<BR>1260 Monroe =
Avenue<BR>New=20
Philadelphia, OH 44663<BR>Voice: 1-800-829-6656<BR>Fax: =
330-364-8537<BR><A=20
href=3D"http://www.molorls.org/">http://www.molorls.org</A> =
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Arial"><o:p> </o:p></SPAN></P></DIV></SPAN></FONT></DIV></BODY></HTM=
L>
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