[OPLINLIST] VACANCY NOTICE

[Jane Byrnes]

VACANCY NOTICE
Customer Support  Staff 
PAY RANGE (00):	$16.00 per hour
POSITION NUMBER:	611.0, Classification - Administrative Staff
	Classification number 99580
LOCATION:	Columbus, OH, Franklin County
HOURS OF WORK:	(40) hr. week as set by supervisor between 7:00 a.m. & 	8:00
p.m., M-F.  May work evenings and/or weekends - 
	May require overnight travel
HOW TO APPLY:	Send applications to:  Human Resources, State 	Library of
Ohio, 274 East First Ave., Suite 100, 	Columbus, OH, 43201 - Fax (614)
466-3584,               	telephone - (614) 466-1074
POSTING DATE:  	April 5, 2004  DEADLINE TO APPLY April 16, 2004

JOB DUTIES (summary only):  Uses help desk software to efficiently provide
first-level customer support for the delivery of Network Services by the
Ohio Public Library Information Network (OPLIN); Receives, reviews, analyzes
simple computer hardware and software problems then recommends steps for
resolution; Prioritizes and documents problems, issues and projects; Refers
complex issues to higher level administrators; Communicates to OPLIN
Services staff and Public Libraries who have contracted with OPLIN for
connectivity and access network services; Responsible for placing and
tracking service orders; prepares, reconciles and mails accurate billing to
OPLIN's customers; Monitors OPLIN's telecommunication and reports
discrepancies to supervisor; Prepares and mails correspondence (e.g. Federal
e-rate paperwork, procedural guidelines, etc.); monitors contract compliance
of several telecommunications companies; Responds to inquiries and
complaints from customers.  Implements procedures for providing support
services to libraries; Assists higher level administrators in organizing
training sessions, exhibits, etc.  Maintains office records, prepares
reports, orders supplies, etc.  Operates office equipment.  Responsible for
contacting vendors for maintenance of office equipment; works on special
projects as assigned by the Director.

MINIMUM QUALIFICATIONS:  High school diploma or equivalent; Ability to read,
write and speak common English language; 1 course or 3 months experience in
using Microsoft related software; 3 courses or 6 months experience in office
practices and procedures; Formal education in Arithmetic that includes
fractions and percentages.

BENEFIT INFORMATION: Two weeks vacation after one year of service; paid
holidays, personal leave, sick leave; extensive health care benefits
available; life insurance; disability; childbirth/adoption; bereavement;
Ohio Public Employees Retirement System (OPERS), training/continuing
education assistance.   For more benefit information go to
www.state.oh.us/das/dhr/benindex.html

Applicants wishing to be considered for this position must submit a
completed Ohio Civil Service Application (GEN 4268).  The application must
include information to indicate the applicant meets the minimum
qualifications listed for this position.