[OPLINLIST] Customer Care Workshop: Keeping Library Patrons Happy - May 19
GCLC
gclc@gclc-lib.org
Mon, 25 Apr 2005 21:10:54 -0400
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*This announcement has been posted to several lists. Our apologies for
any duplication.
****************************************************************************
*
Customer Care Workshop: Keeping Library Patrons Happy
http://www.gclc-lib.org/ce/viewevent.php?id=534
Date:
Thursday, May 19th, 2005
Time:
9:00 a.m. - 4:00 p.m.
Location:
GCLC Office
Speaker:
Kathi Wittkamper, Children Services Department Head, Kokomo-Howard
County Public Library, Indiana
Description:
This workshop is designed for clerical and paraprofessional workers as
well as professional librarians who deal on-on-one with library patrons
every day. In addition to traditional classroom training techniques, the
program will involve small group activities and discussion forums.
Everything from answering the phone and email to patron conflict
resolution will be included. If dealing with patrons is a big part of
your job, you will appreciate this workshop. Kathi Wittkamper is a
former library director with extensive work experience with Fred Pryor
and Career Track seminars.
Meal:
Continental Breakfast and Box Lunch
Member:
$45
Friend of GCLC:
$45
Non-Member:
$95
Registration is limited to 26 participants
The deadline to register is Sunday, May 15th, 2005
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<b>This announcement has been posted to several lists. Our
apologies for any duplication.<br>
****************************************************************************<br>
</b>
<h2><font color="#006666">Customer Care Workshop: Keeping Library
Patrons Happy</font></h2>
<div id="event">
<p><a href="http://www.gclc-lib.org/ce/viewevent.php?id=534">http://www.gclc-lib.org/ce/viewevent.php?id=534</a><br>
</p>
<h3>Date:</h3>
<p>Thursday, May 19th, 2005</p>
<h3>Time:</h3>
<p>9:00 a.m. - 4:00 p.m.</p>
<h3>Location:</h3>
<p>GCLC Office</p>
<h3>Speaker:</h3>
<p>Kathi Wittkamper, Children Services Department Head, Kokomo-Howard
County Public Library, Indiana</p>
<h3>Description:</h3>
<p>This workshop is designed for clerical and paraprofessional workers
as well as professional librarians who deal on-on-one with library
patrons every day. In addition to traditional classroom training
techniques, the program will involve small group activities and
discussion forums. Everything from answering the phone and email to
patron conflict resolution will be included. If dealing with patrons is
a big part of your job, you will appreciate this workshop. Kathi
Wittkamper is a former library director with extensive work experience
with Fred Pryor and Career Track seminars.</p>
<h3>Meal:</h3>
<p>Continental Breakfast and Box Lunch</p>
<h3>Member:</h3>
<p>$45<br>
</p>
<h3>Friend of GCLC:</h3>
<p>$45<br>
</p>
<h3>Non-Member:</h3>
<p>$95<br>
</p>
<p>Registration is limited to 26 participants</p>
<p>The deadline to register is Sunday, May 15th, 2005</p>
</div>
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