[OPLINLIST] This just in...from the State Library of Ohio

Tue, 7 Jun 2005 16:29:25 -0400

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Do you have new staff that need to develop reference skills? Experienced
staff wanting a refresher? 

The State Library is pleased to offer a course we like to call...Reference
Resource Review .

This day long training starts with the morning session...

"May I Help You"...Customer Service & Reference Behaviors That Work" We'll
cover the basics of conducting a successful reference interview combined
with common sense and practical customer service behaviors.  

The day ends with the afternoon session...

"I Didn't Know You Could Do That"...A Review of When & How To Use Library
Online Databases"

Lot's of hands on practice, plenty of discussion...and lunch. 

Dates and locations include: 

7/13/2005 Reference Resource Review (NOLA)

7/20/2005 Reference Resource Review (GCLC)

8/11/2005 Reference Resource Review (SOLO)

8/17/2005 Reference Resource Review (OVAL)

9/14/2005 Reference Resource Review (NORWELD)

9/21/2005 Reference Resource Review (CAMLS)

Instructor: Jay Burton

Fee: A modest $15.

Register now at: http://www.slocem.lib.oh.us

Questions? Call or email Jay Burton at the State Library.  Phone
614-466-5511 - email jburton@sloma.state.oh.us

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<div class=3DSection1>

Do you =
have new
staff that need to develop reference skills? Experienced staff wanting =
a
refresher? <o:p></o:p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Courier =
New"><span
style=3D'font-size:10.0pt;font-family:"Courier =
New";color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Courier =
New"><span
style=3D'font-size:10.0pt;font-family:"Courier New";color:navy'>The =
State Library
is pleased to offer a course we like to call...<b><i><u><span
style=3D'font-weight:bold;font-style:italic'>Reference Resource =
Review</span></u></i></b>
.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Courier =
New"><span
style=3D'font-size:10.0pt;font-family:"Courier =
New";color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Courier =
New"><span
style=3D'font-size:10.0pt;font-family:"Courier New";color:navy'>This =
day long
training starts with the morning =
session...<o:p></o:p></span></font></p>

<p class=3DMsoNormal><b><font size=3D2 color=3Dnavy face=3D"Courier =
New"><span
style=3D'font-size:10.0pt;font-family:"Courier =
New";color:navy;font-weight:bold'>&quot;May
I Help You&quot;...Customer Service &amp; Reference Behaviors That =
Work&quot;</span></font></b><font
color=3Dnavy face=3D"Courier New"><span style=3D'font-family:"Courier =
New";
color:navy'> We'll cover the basics of conducting a successful =
reference
interview combined with common sense and practical customer service
behaviors.&nbsp; <o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Courier =
New"><span
style=3D'font-size:10.0pt;font-family:"Courier =
New";color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Courier =
New"><span
style=3D'font-size:10.0pt;font-family:"Courier New";color:navy'>The day =
ends with
the afternoon session...<o:p></o:p></span></font></p>

<p class=3DMsoNormal><b><font size=3D2 color=3Dnavy face=3D"Courier =
New"><span
style=3D'font-size:10.0pt;font-family:"Courier =
New";color:navy;font-weight:bold'>"I
Didn't Know You Could Do That&quot;...</span></font></b><font =
color=3Dnavy
face=3D"Courier New"><span style=3D'font-family:"Courier =
New";color:navy'>A Review
of When &amp; How To Use Library Online =
Databases"<o:p></o:p></span></font></p>

<st1:place w:st=3D"on">Lot</st1:place>'s of hands on practice, =
plenty of
discussion...and lunch. <o:p></o:p>

<p class=3DMsoNormal><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy'><o:p>&nbsp;</o:p></span></font></p=
>

<p class=3DMsoNormal><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy'>Dates and locations include: =
<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><b><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy;font-weight:bold'>7/13/2005</span><=
/font></b><font
color=3Dnavy><span style=3D'color:navy'> Reference Resource Review =
(NOLA)<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'><o:p>&nbsp;</o:p></span></font></p=
>

<p class=3DMsoNormal><b><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy;font-weight:bold'>7/20/2005</span><=
/font></b><font
color=3Dnavy><span style=3D'color:navy'> Reference Resource Review =
(GCLC)<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'><o:p>&nbsp;</o:p></span></font></p=
>

<p class=3DMsoNormal><b><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy;font-weight:bold'>8/11/2005</span><=
/font></b><font
color=3Dnavy><span style=3D'color:navy'> Reference Resource Review =
(SOLO)<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'><o:p>&nbsp;</o:p></span></font></p=
>

<p class=3DMsoNormal><b><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy;font-weight:bold'>8/17/2005</span><=
/font></b><font
color=3Dnavy><span style=3D'color:navy'> Reference Resource Review =
(OVAL)<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'><o:p>&nbsp;</o:p></span></font></p=
>

<p class=3DMsoNormal><b><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy;font-weight:bold'>9/14/2005</span><=
/font></b><font
color=3Dnavy><span style=3D'color:navy'> Reference Resource Review =
(NORWELD)<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'><o:p>&nbsp;</o:p></span></font></p=
>

<p class=3DMsoNormal><b><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy;font-weight:bold'>9/21/2005</span><=
/font></b><font
color=3Dnavy><span style=3D'color:navy'> Reference Resource Review =
(CAMLS)<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy'>Instructor: Jay <st1:PersonName
style=3D"BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: =
url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
tabIndex=3D"0" =
w:st=3D"on">Burton</st1:PersonName><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy'>Fee: A modest =
$15.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy'>Register now at:
http://www.slocem.lib.oh.us<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy'><o:p>&nbsp;</o:p></span></font></p=
>

Questions? Call or email Jay =
<st1:PersonName
style=3D"BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: =
url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
tabIndex=3D"0" w:st=3D"on">Burton</st1:PersonName> at the State =
Library.&nbsp;
Phone 614-466-5511 - email =
jburton@sloma.state.oh.us<o:p></o:p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

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