[OPLINLIST] This Just In.From The State Library
Jo Kimmet
Jkimmet@sloma.state.oh.us
Thu, 9 Jun 2005 14:06:54 -0400
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The State Library has added another site for the Reference Resource Review
training course. It's a local one...right here at the State Library
Training Room.
This day long training starts with the morning session...
"May I Help You"...Customer Service & Reference Behaviors That Work" We'll
cover the basics of conducting a successful reference interview combined
with common sense and practical customer service behaviors.
The day ends with the afternoon session...
"I Didn't Know You Could Do That"...A Review of When & How To Use Library
Online Databases"
Lot's of hands on practice, plenty of discussion...and lunch.
Date
8/3/2005 State Library Training Room
Instructor: Jay Burton
Fee: A modest $15.
Register now at: http://www.slocem.lib.oh.us
Questions? Call or email Jay Burton at the State Library. Phone
614-466-5511 - email jburton@sloma.state.oh.us
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<div class=3DSection1>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>The State Library has added another site for the Reference =
Resource
Review training course. It's a local one...right here at the
State Library Training Room.<o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>This day long training starts with the morning =
session...<o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>"May I Help You"...Customer Service & Reference =
Behaviors
That Work" We'll<o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>cover the basics of conducting a successful reference interview
combined<o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>with common sense and practical customer service =
behaviors. <o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>The day ends with the afternoon =
session...<o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>"I Didn't Know You Could Do That"...A Review of When =
&
How To Use Library<o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>Online Databases"<o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoPlainText><st1:place w:st=3D"on"><font size=3D2 =
face=3D"Courier New"><span
style=3D'font-size:10.0pt'>Lot</span></font></st1:place>'s of hands on =
practice,
plenty of discussion...and lunch. <o:p></o:p></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'> <o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>Date <o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>8/3/2005 State Library Training =
Room<o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>Instructor: Jay <st1:PersonName
style=3D"BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: =
url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
tabIndex=3D"0" =
w:st=3D"on">Burton</st1:PersonName><o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>Fee: A modest $15.<o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>Register now at: =
http://www.slocem.lib.oh.us<o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'> <o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>Questions? Call or email Jay <st1:PersonName
style=3D"BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: =
url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
tabIndex=3D"0" w:st=3D"on">Burton</st1:PersonName> at the State =
Library.
Phone<o:p></o:p></span></font></p>
<p class=3DMsoPlainText><font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:
10.0pt'>614-466-5511 - email =
jburton@sloma.state.oh.us<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
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