[OPLINLIST] Instant Messaging

[Zeb Smith]

Hello all,

    We're looking for a way for patrons to send instant messages from 
our website directly to library reference staff. Has anybody had any 
experience with this sort of thing? There's an abundance of web based 
messaging software out there, but it caters to the end users. We don't 
want them to have any flexibility, just the option to chat directly with 
a librarian. We're trying to avoid subscription services like AIM and 
Gmail because we're afraid that users won't want to go through the 
trouble of creating an account.

Thanks

-- 
Zeb Smith
Systems Manager
Newton Falls Public Library
330.872.1282
http://www.newtonfalls.org/