[OPLINLIST] FW: Virtual Reference Competencies Web-based Workshops

[Evan Struble]

Forgive any cross-posting...

>From our "friend-of-libraries"--Diane Kovacs...

Evan T. Struble, MLIS
Continuing Education Coordinator
OHIONET
1500 W. Lane Avenue
Columbus, OH 43221
614-486-2966 Ext. 37
800-686-8975 Ext. 37
Fax: 614-486-1527
evans at ohionet.org
 
Check out OHIONET's training calendar, where new workshops are being added all the time: http://www.ohionet.org/training_calendar.php

-----Original Message-----
From: Diane K. Kovacs [mailto:diane at kovacs.com] 
Sent: Friday, January 11, 2008 9:19 PM
To: Evan Struble
Subject: Virtual Reference Competencies Web-based Workshops

Dear Evan,
Please forward to members if you think they will be interested.
Happy New Year!
DIane

1. Virtual Reference Competencies: Acquire and Improve Technical 
Skills and Knowledge (Part 1)

Required Text: The Virtual Reference Handbook: Interview and 
Information Delivery Techniques for the Chat and E-Mail Environments 
by Kovacs, Diane K. Neal-Schuman Publishers (2007) ISBN: 1-55570-598-7
The technical competencies essential or desirable for virtual 
reference librarians to acquire or to improve on are the foundation 
of virtual reference service provision. Virtual reference service is 
built on a technical infrastructure. The Internet, the World Wide 
Web, e-mail, Web chat, Instant Messaging, and all the associated
supportive technology and software are the environment in which 
virtual reference librarians work.
Syllabus at http://kovacs.com/vreftech.html. Tuition $125

2. Virtual Reference Competencies: Practice and Expand Communications 
Skills and Knowledge (Part 2)

Required Text: The Virtual Reference Handbook: Interview and 
Information Delivery Techniques for the Chat and E-Mail Environments 
by Kovacs, Diane K. Neal-Schuman Publishers (2007) ISBN: 1-55570-598-7
Pre-Requisite: Virtual Reference Competencies: Acquire and Improve 
Technical Skills and Knowledge or the consent of the Instructor. 
Consent requires that the student communicate with the Instructor via 
Instant Messaging and E-mail concerning their technical competencies.

Virtual reference service requires all of the same professional 
communications skills and knowledge as face-to-face reference 
service. The challenge is to apply, practice, imagine, and understand 
how to communicate professionally within the technology context and 
using good reference skills and knowledge.
Syllabus at http://kovacs.com/vrefcom.html. Tuition $125

3. Virtual Reference Competencies: Maintain and Build Reference 
Skills and Knowledge

Required Text: The Virtual Reference Handbook: Interview and 
Information Delivery Techniques for the Chat and E-Mail Environments 
by Kovacs, Diane K. Neal-Schuman Publishers (2007) ISBN: 1-55570-598-7
Pre-Requisite: Virtual Reference Competencies: Acquire and Improve 
Technical Skills and Knowledge or the consent of the Instructor. 
Consent requires that the student communicate with the Instructor via 
Instant Messaging and E-mail concerning their technical competencies.

Without good communications skills a librarian will have a difficult 
time being a good reference librarian. However, without solid 
competence in reference skills and knowledge, a librarian is not a 
librarian. This reference expertise is why information seekers<all 
potential and current library users<will choose to use virtual 
reference services instead of just Googling on their own. Reference 
competencies involve searching, critical thinking, and information 
organization skills, as well as knowledge of specific reference 
sources and information-finding tools. Competent reference librarians 
are aware of the publication processes, both print and electronic, 
and the policies, procedures, organization, and legal environment of 
their specific library or library organization.
Syllabus at http://kovacs.com/vrefref.html. Tuition $125
-- 
Diane K. Kovacs - Web Teacher http://kovacs.com
The Virtual Reference Handbook: Interview and Information Delivery 
Techniques for the Chat and E-Mail Environments by Kovacs, Diane K. 
Neal-Schuman Publishers (2007) published concurrently in the United 
Kingdom by Facet Publishers (2007)- 
http://www.neal-schuman.com/db/1/571.html
The Kovacs Guide to Electronic Library Collection Development: 
Essential Core Subject Collections, Selection Criteria, and 
Guidelines  by Kovacs, Diane K. & Robinson, Kara L. (January 2004) 
Neal-Schuman Publishers.     http://www.neal-schuman.com/db/7/347.html
AIM & Yahoo:  SaintsMrsDi - MSN - diane at kovacs.com - GTalk - 
diane.kovacs at gmail.com
Technical, Communications, and Reference Competencies for Virtual 
Reference Librarians:  Three part course(s) taught on Moodle- 
http://kovacs.com/moodle or http://kovacs.com/training.html